Director, Fraud Operations

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...

The Director of Fraud is responsible for defining and executing the enterprise-wide strategy to detect, prevent, and respond to fraud. They will own the end-to-end fraud function, balancing risk mitigation with customer experience at scale, and ensuring the integrity of the ecosystem as the business grows. This individual will serve as the organization’s thought leader in fraud prevention, shaping long-term vision, influencing cross-functional strategy, and leading a high-performing team in a fast-paced environment.

Day-to-day you’ll…

• Serve as a thought leader, defining and executing the long-term fraud prevention strategy across the organization.
• Own the fraud tech stack, including internal tools and external vendor solutions. Lead the development and scaling of rules engine(s) and automated systems.
• Develop and oversee fraud analytics, dashboards, KPIs, and macro/micro-level investigations, translating data into actionable insights and strategic decisions.
• Partner with product, engineering, other cross functional stakeholders to manage fraud prevention across the customer journey, ensuring a cohesive, customer-centric fraud strategy across all touchpoints.
• Ensure ecosystem integrity and compliance with regulatory, partner and network standards.
• Lead teams handling fraud-related customer support and escalations.
• Build and mentor a high-performing, multidisciplinary fraud team.
  
  

What you'll bring to the team...

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 10+ years of experience in fraud prevention, risk management, or related fields, with a proven track record of leading large, cross-functional teams
• Deep expertise in both the tax industry and payments ecosystem, including prepaid and debit products
• Demonstrated success in building and scaling rules engines, fraud detection systems, and automation
• Strong technical acumen with experience selecting and managing fraud technology stacks and third-party vendors
• Advanced analytical skills with a history of designing and interpreting dashboards, KPIs, and data-driven insights to inform strategy
• Proven ability to balance fraud mitigation with customer experience, minimizing false positives and friction
• Experience leading fraud investigations, both at the individual case level and through macro-level trend analysis
• Exceptional communication and leadership skills, with the ability to influence cross-functional stakeholders and drive enterprise-wide initiatives
  
  

It would be even better if you also had...

• MBA or advanced degree in Business, Mathematics, Data Science, Computer Science, or a related field
• Experience working in regulated industries (e.g., financial services, fintech, tax preparation)
• Experience scaling fraud operations in a high-growth or startup environment
• Background in machine learning or behavioral analytics as applied to fraud detection
  
  

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$120,900.00 - $205,500.00/Yr.

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