Technical Solutions Engineer

Contract Type: Full-time, Permanent

Languages Required: French & English

Role Type: Technical, Customer-Facing Integration

Seniority: Mid-to-Senior Level (4+ years experience)

Location: Paris, France (Hybrid – Office days on Mondays & Thursdays)

Fabriq - Reach Operational Excellence at scale: The all-in-one solution for the shop floor. Track, escalate and solve issues faster to improve your industrial performance.

Team's Mission

At fabriq, our Product Integration Managers play a pivotal dual role:

• Pre-Sales: Partnering with Sales to address technical concerns early, streamline the sales process, and influence decision-making with tailored technical expertise.
• Post-Sales: Ensuring seamless, secure, and scalable integration of Fabriq’s platform within our customers’ ecosystems, enabling long-term success.

About You

You are a dynamic and adaptable technical professional who thrives in customer-facing roles. Your strengths include:

• Communication & Stakeholder Management: Able to explain complex technical concepts to both technical and non-technical audiences (sales, customers, internal stakeholders).
• Problem Solving & Customer Focus: Analytical thinker who can address integration challenges, anticipate objections, and propose tailored, scalable solutions.
• Collaboration & Coordination: Experience working cross-functionally with Sales, Customer Success, Product, and Engineering to ensure successful integrations.
• Adaptability & Fast Learning: Eager to learn new technologies and navigate changing customer needs in a fast-paced SaaS environment.

What You’ll Do

Pre-Sales Responsibilities

• Lead technical conversations during prospect engagements, providing clarity, confidence, and actionable guidance.
• Conduct engaging product integration demonstrations, highlighting key features and capabilities.
• Act as the go-to technical expert for prospects evaluating fabriq.

Post-Sales Responsibilities

• Own the technical onboarding and integration process for new customers.
• Provide hands-on support for API and SSO integrations.
• Ensure customers implement fabriq using best-in-class integration standards.

Cross-Functional Collaboration

• Work closely with Product & Engineering teams to resolve complex issues and advocate for customer-driven improvements.
• Collaborate with internal teams (Sales, Ops, Customer Success) to ensure alignment and anticipate technical roadblocks.

Requirements

Technical Skills

• Strong IT foundation with practical understanding of system architecture, server environments, and network configurations.
• Comfortable working with REST APIs, webhooks, and other integration patterns; able to guide customers through configuring and troubleshooting these.
• Solid understanding of modern authentication standards (OAuth2, SAML).
• Familiar with common security principles and regulatory standards (e.g., data protection, access control, encryption practices).
• Ability to collaborate closely with customers’ IT and security teams, understand their constraints, and design integration approaches that fit their environment.

Experience

• 4+ years in a technical, customer-facing role such as Solutions Engineering, Technical Consulting, or Solution Architecture; ideally within a B2B SaaS company.
• Demonstrated success owning the full technical lifecycle from discovery and evaluation to deployment and stabilization.
• Degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
• Bilingual proficiency in French and English (written & spoken).

What We Offer

• Remote flexibility: Work from home with required office presence in Paris on Mondays and Thursdays.
• Remote work abroad: Up to 2 weeks per year anywhere in the world.
• Generous paid time off: 7 weeks of annual leave (vacation + RTT).
• Comprehensive health insurance: 100% coverage with Alan.
• Meal allowance: €10 daily restaurant tickets via Swile.
• Regular team connection: Quarterly in-office team day + Annual company offsite (May).

Salary: To be defined based on profile and experience.

Interview Process

1- Screening Interview (30 min)

• Overview of Fabriq, the role, and current team structure
• Candidate’s background, availability, and salary expectations

2- Technical Interview (60 min)

• Deep dive into technical skills
• Use case simulations and troubleshooting exercises

3- Team Interview (60 min)

• Assess integration project management capabilities
• Evaluate culture fit and collaboration style

4- Co-Founders Interview (45 min)

• Discussion of Fabriq’s vision and long-term goals
• Final alignment on values, motivation, and ambition