Senior Product Designer

About Transcarent:

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

At Accolade, we aspire to be the world’s most intelligent, trusted, and connected healthcare experience – all in the palm of your hand...

As leaders of user experiences within the Product organization, we are stewards of Accolade’s mission and are committed to meeting customer needs and solving healthcare problems. 
A Product Designer within Accolade involves being a flexible and dynamic creative thinker with deep empathy for a diverse set of customers.
 

Core Competencies

As part of the Accolade UX Team, our Product Designers:

• Participate in strategic initiatives ranging from research to rapid ideation and concept development to user validation.

• Own a strong understanding of various functions and activities of the business. 

• Partner with Product Managers and Stakeholders to understand and discover the opportunities and pain points of an initiative.  

• Work with UX Research team members and resources delving into understanding our users identifying motivators and targeting key platform interactions. 

• Play a role in cross-functional team design sprints and targeted initiatives in conceptualizing solutions through journey mapping, interaction / visual design, prototyping, and user testing. 

• Deliver the best solutions that meet both user needs and business goals with a “member obsessed” experience approach.

 
Job Description 

• The Senior Product Designer’s role also includes the following:

• Ideation, wireframing, building prototypes and creating concept mockups 

• Expert in the core design tools, proficient with research tools and methods

• Ability to create and guide discovery sessions with the goal of creating user journeys that effectively illustrate tasks and interactions 

• Ability to synthesize data insights correlate that to product experience decisions 

• Strong understanding of principles of design, typography, color theory, and motion

• Good understanding of the technology the product is built on (operating systems) and how the relates to specific UI decisions

• Ability to understand the metrics that drive the business and employ UX principles to effect outcomes to meet business goals

• Understand the implications of the UX strategy and how it effects technical implementation 

• Help guide and evolve the digital brand aesthetic and experience 

• Ability to design a project from beginning to end, considering and integrating all inputs along the way 

• Be a key collaborator and partner with product management

• Initiating product ideas and working with PMs and developers to evangelize and build them 

• Be a teacher and mentor to more junior product designers

• Ability to analyze and evaluate complex UX challenges and patterns 

• Ability to inform stakeholders expectations regarding scope and time to deliver 

Role Requirements

• Bachelor's degree in User Experience Design, Graphic Design, Interaction Design, Informatics, Human-Computer Interaction, Industrial Design, or related discipline

• 5-8+ years' experience as a product or user experience designer 

• Experience in all phases of the product design or user experience process, including user research (moderated and unmoderated studies, surveys), heuristic evaluation, wireframing, prototyping, concepting, etc.

• A command of user-centered design principles 

• Highly experienced delivering in an agile product environment 

• Excellent collaboration and communication skills. Ability to work with both product managers and engineering team members, bridging the gap of product vision and the pragmatic delivery of usable product experiences

• Be a voice to promote an innovative product vision across the organization 

• Be an advocate for the user

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Paid Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

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