Role OVO-View
Team: Customer Fulfillment
Salary banding: £31,720 - £41,870
Experience: Mid-level
Working pattern: Full-Time
Reporting to: Helen Loftus - National Schedule Refinement & Dispatch Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Dynamic, Ownership, Ingenuity
Top 3 qualities for this role: Communication. Organisation. Resilience
Where you’ll work:
At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
OVO's mission is to drive progress towards net zero carbon living. To reach zero, we need everyone to come together. Not as customers buying energy, but as members with a common goal. We believe in great service that's friendly and reliable. At the heart of this huge positive change is Field Services. As part of Operations, Field Services is building a supportive zero carbon community - bringing our members closer to green energy, technology and the guidance they need to make change happen. You’ll be leading a team of Schedule Refinement & Dispatch Specialists, as part of a National Schedule Refinement & Dispatch function within Fulfillment.
This role in a nutshell:
This is an important role that requires specialist skills in the overall delivery of all end-to-end member outcomes and high quality services delivering to time, cost and quality for your region. We want you to build and develop your team of Schedule Refinement & Dispatch Specialists so they are empowered, engaged and motivated to set their own direction, agree goals and objectives that align to the wider Field Services objectives and goals and ensure the effective and swift resolution of escalations. If you can thrive and succeed in an environment that will require you to manage the conflicting demands and tensions of a busy field operation there is plenty of opportunity to make a difference.
Your key outcomes will be:
You’ll be a successful Schedule Refinement & Dispatch Manager here at OVO if you…
Let’s talk about what’s in it for you
We’ll pay you between £31,720 and £41,870, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!
We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.
Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
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