Senior ServiceNow Administrator

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things. 

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. 

Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow’s questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment. 

About the role and what you will be doing:

We are seeking a highly skilled and experienced Senior ServiceNow Platform Administrator to join our IT team. In this role, you will be responsible for the administration, configuration, maintenance, and continuous improvement of our ServiceNow platform. You will serve as a subject matter expert, ensuring the platform’s stability, performance, and alignment with business objectives. You will collaborate with cross-functional teams to deliver solutions that drive operational efficiency and support digital transformation initiatives. 

Responsibilities:

Platform Administration:

• Oversee day-to-day administration, health, and performance of the ServiceNow platform.
• Manage user accounts, roles, groups, and permissions.
• Monitor system performance, troubleshoot issues, and implement corrective actions. 

Configuration & Customization:

• Configure and maintain ServiceNow modules (TPSM/CSM/ITSM, ITOM, SAM).
• Develop and maintain business rules, UI policies, workflows, and data policies.

Upgrades & Patching:

• Plan, coordinate, and execute platform upgrades and patches.
• Conduct impact analysis and regression testing to ensure platform stability post-upgrade.

Governance & Best Practices:

• Establish and enforce ServiceNow platform governance, standards, and best practices.
• Maintain documentation for configurations, customizations, and processes.

Collaboration & Support:

• Work closely with process owners, developers, and business stakeholders to gather requirements and deliver solutions.
• Provide advanced technical support and guidance to junior administrators and end-users.
• Participate in on-call rotation and incident response as needed.

Continuous Improvement:

• Identify opportunities to optimize and automate processes within ServiceNow.
• Stay current with ServiceNow releases, features, and industry trends.

Required experience:

• 5+ years of hands-on experience administering and configuring ServiceNow in a large enterprise environment.
• Proven experience with multiple ServiceNow modules (e.g., ITSM, ITOM, CSM).
• Experience with ServiceNow configuration and integrations. 

Certifications:

• ServiceNow Certified System Administrator (required).
• ServiceNow Certified Implementation Specialist (preferred).
• ITIL Foundation certification (preferred).

Other skills: 

• Deep understanding of ServiceNow architecture, data model, and security model. 
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment. 

Benefits: 

We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we’ll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer: 

• Flexible and remote work opportunities
• Performance bonus
• Training and development programs
• Worldwide career opportunities
• Community outreach and mentoring opportunities
• Learning platforms
• My Benefit system
• Wellness Platform support from Virgin Pulse
• Associate equity program
• Life insurance
• Lunch card
• Study leave
• One paid day off for charity events
• Sabbatical  
• Extended parental leave  
• Rental or co-financing of office equipment
• Referral bonus program