Program Manager- Technical Enablement Quality Alliance

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Program Manager – Technical Enablement, Quality Alliance, you will manage implementation and maintenance of designated programs. You will plan, develop, and maintain systems and procedures to support operational efficiency and program goals. Acting as a liaison between the department and external communities, you will foster collaboration and ensure alignment with organizational objectives. You will also serve as a coach and mentor to team members within the department, promoting professional development. Additionally, you will participate in the budgetary process, providing input on planning and resource allocation. This position is a remote role, but you will need to come into the Independence West Creek office occasionally and for two weeks for training.

This caregiver works remotely from 8:00 a.m. – 4:30 p.m. with occasional evening shifts. Candidates are required to travel to Independence West Creek in Independence OH, a few times a year and for two weeks of training.

A caregiver who excels in this role will:

• Work with different data vendors.and support and be the key contact for external vendors.

• Function as relationship manager for the system, giving people access to office managers and structures in those practices.

• Support the CCF manager in overseeing technical portals used by departments.

• Work with external systems (vendors) to transmit billing or EMR data into the portal.

• Review performance scores by specialty and partners with Arcadia to ensure data is processed correctly and is accessible for review.

• Develop, implement, manage and maintain operational systems and activities.

• Serve as a liaison with all levels of the organization and outside community.

• Manage multiple priorities and projects with competing deadlines.

• Allocate time to meet completion requirements.

• Serve as a coach and mentor for other positions in the department.

• Review and monitors adherence to Human Resources policies and corporate compliance procedures.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in Business Administration, Healthcare Administration or related field and five years of related experience OR Master’s degree and four years of experience.

• Demonstrated team, leadership, organizational, financial management and problem-solving skills

• Knowledge of statistical and financial analysis, primary research and business plan development

• Strong presentation, communication and training skills

• Familiar with healthcare and patient flow

• Excel experience

• Training, EMR, integration experience

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare setting

• Experience with Microsoft Dynamics

• CRM and basic SQL skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information. 

• Ability to perform work in a stationary position for extended periods.  

• Ability to work with physical records or operate a computer or other office equipment.  

• In some locations, ability to travel throughout the hospital system.  

• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities