Mortgage Resolution Loss Mitigation Analyst II (Remote)

The Mortgage Resolution Analyst II will be responsible for the processing activities related to Mortgage Resolution functions including but not limited to: Assumptions closing, Loss Mitigation closing and quality control management. They will work with all Servicing departments to establish a net-new mortgage servicer. This role involves ensuring compliance with regulatory requirements and executing mortgage resolution policies and procedures effectively. This position plays a critical role in assisting borrowers facing important financial decisions and possible financial difficulties, by ensuring loan assumptions and loss mitigation options are processed accurately and promptly.

ESSENTIAL DUTIES and RESPONSIBILITIES, include the following responsibilities, but not limited to:

• Ensures all reviews, system updates and quality control measures comply with company policies, investor guidelines, and regulatory requirements.
• Ensures accurate and timely documentation and reporting of loan decisions and actions.
• Ensures a customer-centric approach in mortgage resolution efforts.
• Collaborates in the resolution of escalated customer issues and complaints related to mortgage resolution.
• Promotes a culture of empathy and understanding in dealing with distressed borrowers.
• Assists with the development of the mortgage resolution ecosystem.
• Executes mortgage resolution policies and procedures effectively and provides feedback to management in relation to them, as needed.
• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operation.
• Collaborates with risk management and compliance teams to ensure adherence to internal controls and regulatory standards.
• Stays updated on industry trends, regulatory changes, and best practices within the mortgage resolution functions and continuously evaluates and improves processes to enhance efficiency and effectiveness.
• Other projects and assignments as needed.

QUALIFICATIONS AND EXPERIENCE:

• The ideal candidate will have 3+ years of previous experience with knowledge of loan assumption and loss mitigation closing activities, principles and regulatory requirements.

• The ideal candidate will have 3+ years of previous experience with quality control activities, principles and regulatory requirements.
• Demonstrates a deep understanding of FNMA, FHLMC, FHA, VA, USDA guidelines. 
• Loan origination closing experience preferred. 
• Ability to have a cross-functional impact across the servicing operation.
• Highly organized, reliable, and results-driven.
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
• Excellent communication skills both written and verbal.
• Ability to engage with peers and stakeholders effectively to achieve goals and objectives.
• Ability to work independently and as a member of a high performing team.
• Commitment to excellence, integrity and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: NA

PHYSICAL and ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

COMPENSATION:

The salary ranges from $60,000 to $70,000. Factors that affect salary may include Mortgage Resolution experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customers, and education.