Community Management Specialist (1 year contract)

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

We are seeking a highly engaged and insightful Community Management Specialist to support the Social Media Team in fostering positive relationships with online bookish strategies. Reporting to the Senior Manager, social media, the Community Management Specialist will actively monitor conversation, engage with users, and analyze community trends to identify opportunities for Kobo to connect with readers and improve their experience. They will have the opportunity to contribute to the development of community engagement strategies, create engaging content, and provide data-driven recommendations to enhance Kobo's presence in the online bookish world.

• Community Monitoring & Engagement: Actively monitor online communities on platforms like Reddit, Instagram, Threads, and Goodreads for conversations related to Kobo, eReading, and bookish topics. Engage with users by responding to comments, answering questions, and participating in relevant discussions.
• Content Creation & Curation: Develop and curate engaging content for social media channels that resonates with the bookish community, including posts, stories, and interactive content.
• Insight Generation & Reporting: Analyze community discussions and social media data to identify key trends, user sentiment, and emerging opportunities. Prepare regular reports and presentations summarizing findings and providing actionable recommendations to the Social Media team.
• FAQ & Documentation Management: Develop and maintain FAQs and other relevant documentation to address common questions and concerns from the community on social media platforms. Ensure information is accurate, up-to-date, and easily accessible.
• Cross-Functional Collaboration: Collaborate with the Customer Care, Product, and Marketing teams to share community insights and contribute to the development of strategies that improve the customer experience and drive business growth.
• Campaign Support: Assist in the execution of social media campaigns by monitoring community feedback, identifying potential issues, and providing support to the Social Media team.

Requirements:

• 3-5 years of experience in community management, preferably for a D2C brand in the tech or consumer lifestyle sectors.
• Proven experience managing online communities on platforms like Reddit, Instagram, Threads, and Goodreads.
• Bachelor's degree in Marketing, Communications, English, or a related field.
• Preferred: Coursework or certifications in social media marketing or community management.
• Preferred: Strong interest in the bookish community and online reading trends.
• Analytical skills with the ability to translate community data into actionable insights.
• Familiarity with social media management and analytics tools like Sprout Social/Hootsuite.
• Preferred: Located in the Toronto GTA area.

Communication Skills

• Strong written and verbal communication skills, with the ability to present complex concepts in a clear and engaging way.
• Confidence in public speaking and presenting to various audiences, inclduing internal teams and external stakeholders.
• Excellent English skills (verbal and written)

Mindset and Attributes

• Highly detail-oriented and organized, with a proactive and positive approach to identifying and solving challenges.
• Comfortable working in a fast-paced environment with shifting priorities.
• A natural collaborator who thrives on teamwork and cross-departmental communication.
• Open to feedback and eager to contribute to the continuous improvement of processes and materials.
• Creative, curious, and critical thinker. Constantly searching for new approaches.

The Perks:

• Flexible hours and hybrid remote working environment
• 4 extended long weekends in the summer
• Dog friendly office

About Rakuten Kobo Inc.
Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

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