HELOC Processor

Description

Position Summary:

Responsible for interacting with loanDepot customers to provide information and address inquiries related to their loan transaction; may involve some form of complaint, escalation response. Reviews loan file for early disclosure requirements and other items needed for file completion. Strives to resolve all problems and propose a solution.  Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Review loan files and determine what documentation is required to meet investor guidelines.
• Communicate and respond to internal customers (Loan Consultants, Processing Managers) and external customers (borrowers, 3rd party vendors) generally within 2 hours.
• Utilize pipeline reports to effectively manage loans and prioritize daily workflow.
• Become proficient with document management system and update all information appropriately and accurately in system.
• Consult with Loan Processing Manager weekly on loan status and prioritizes workflow accordingly.
• Maintains current knowledge of guidelines and loan programs.
• Requests, organizes, and processes loan documentation and independently submitting files to Underwriting monthly.
• Successfully manage a full pipeline, month over month.
• Consistently hit monthly funding requirements based on pipeline size and current market conditions.

Requirements:

• Minimum of two (2) + years’ processing experience.
• Mortgage experience highly preferred.
• Experience working in a customer service or call center environment required.
• Technologically advanced with the ability to learn new systems, processes & procedures very quickly.
• Exceptional verbal, written and interpersonal communication skills.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities include tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.