Employee Relations Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

We are looking for someone to join our high-performing, collaborative team of employee relations professionals. The Employee Relations ER Consultant will play a vital role in shaping our workplace culture by developing, implementing, updating, and managing programs, policies, and procedures and related HR initiatives and communications. The successful candidate will be responsible for a wide variety of ER analysis, interpretation, development, implementation and administration of issues.  This role will recommend programs and assist with implementing them as well as, interventions, and other actions consistent with Company strategy, purpose and culture and in accordance with Company policies, legal/regulatory requirements.

This position will ensure that our policies are compliant with legal standards and reflect our organizational values. Furthermore, this role will have responsibilities for managing responses to Requests for Proposal (RFP’s) and will engage in/coordinate various HR/ER projects. This role may also provide guidance and support in resolving employee relations cases/issues. The ideal candidate will have a strong background in human resources - employee relations strongly preferred, a keen eye for detail, metrics/trend reporting experience, and excellent communication skills to facilitate engagement and adherence to our policies.

Primary Duties and Key Responsibilities:

1. Program Management:

• Assist with the design, implementation, and oversight of employee relations programs that enhance workplace culture and engagement and support the business/HR.
• Draft employee and manager communications related to the programs to enhance awareness and engagement.

2.  Policy Review and Development & Employee Handbook Management:

• Conduct comprehensive reviews of existing employee policies and procedures to ensure alignment with current laws, regulations, and best practices.
• Make recommendations to upgrade, and develop policies and procedures related to human resources/employee relations and ensure they are communicated effectively to all employees, ensuring clarity, accessibility, and relevance to the organizational culture.
• Conduct state and Federal research and collaborate with legal counsel to ensure compliance and mitigate risk. Develop resources to address these gaps.
• Identify areas for improvement in human resources compliance.
• Lead the development, review, and revision of the employee handbook, ensuring that it is up-to-date and accurately reflects company policies and practices and is accessible to managers and employees in a manner that is easy to locate (delivering a positive employee experience) and in a database that has strong search capability. Ensure policies are ADA compliant in the way they are presented.  Ensure prior policy versions are stored and accessible upon legal request.

3. Employee Engagement and Communication:

• Foster open communication regarding policies and procedures, encouraging employee feedback and understanding.
• Serve as a point of contact for employees with questions or concerns regarding policies, ensuring a supportive and responsive environment. Respond to escalated policy questions through ER case management system.

4. Training and Development:

• Assist with the design of an employee relations program and/or policy training content for managers and/or employees

5.  Request for Proposal (RFP)

• Coordinate HR/ER/EmpLaw response to RFP’s received from various business groups/RFP team
• In partnership with the VP ER, the business, Legal and RFP leaders, establish reasonable service level agreements (SLA) and respond within those parameters
• Maintain a standard response database and partner with the RFP team to provide them with standard responses they may use before reaching out to HR for support

6. Compliance and Metrics and Trend Reporting:

• Stay informed of changes in labor laws and regulations, ensuring that policies are updated accordingly.
• Assist with the preparation and presentation of employee relations trends, policy compliance, and recommendations for improvements to leadership based on metrics, KPI’s, trends.
• 7. Continuous Improvement:
• Monitor the effectiveness of employee relations policies and programs, soliciting feedback for continuous improvement.
• Participate in employee engagement/and exit surveys and analyze results to identify areas for policy enhancement.

8.  Conflict Resolution and Investigation:  (eventual expansion of the role to include this responsibility)

• Provide guidance and support in resolving employee relations issues, ensuring adherence to company policies and procedures.
• Partner with ER colleagues to conduct thorough investigations into employee complaints or grievances, documenting findings and recommending appropriate actions.

Qualifications:

• Bachelor’s degree in human resources, Business Administration, Law, or a related field. A Master’s degree or HR certification (e.g., SHRM-CP, PHR) is a plus.
• Minimum of 5 years of experience in human resources, employee relations, HR policy development, or a related field.
• Strong knowledge of labor laws, regulations, and best practices related to employee relations and human resources; Extensive knowledge and understanding of Human Resources management, employee and/or legal/regulatory HR (including EEO).
• Ability to influence without authority; Ability to effectively interact with all levels; remain calm under pressure and lead in high-stress situations.
• Strong written and verbal communication skills, with the ability to convey complex policies in a clear and understandable manner.
• Demonstrated skills in overseeing programs.
• Proven ability to analyze metrics and trends and develop comprehensive management reports.
• Working knowledge of continuous improvement methodology, tools and processes (RCPS, standard work, process confirmations, skills matrix, targets and metrics) is strongly preferred.
• Proven ability to handle sensitive situations with discretion, confidentiality and professionalism.
• Flexibility and the ability to creatively respond to changing conditions.
• Proven track record of delivering results, working independently and collaboratively within a fast-paced team environment.
• Strong analytical skills and attention to detail.

This role will be required to be in the office as business requires and should be based within a commutable distance to our office.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.