Consumer Support Specialist

Overview

The Consumer Support Specialist will provide front-line phone and email support to consumers for Oticon hearing instruments, connectivity devices, and general support.

Responsibilities

• Provide technical support and assistance to consumers on Demant hearing instruments and connectivity products
• Answer basic questions regarding Demant hearing instruments and connectivity products
• Connect consumers with authorized Demant hearing care providers
• Provide solutions, support, and assistance to consumer requests, inquiries, problems, and complaints in a professional manner.
• Maintain call logs and detailed reports in multiple systems.
• Handle consumer calls and emails in a manner that creates a positive experience to build confidence in the Demant brands.
• Enter notes for each consumer interaction into contact management software
• Promote Demant products and services
• Collect and relay possible trends, problems, and suggestions for improvement to Supervisor
• May perform miscellaneous tasks/projects as directed by Supervisor
  
  

Qualifications

• Minimum high school diploma or GED required
• Excellent oral and written communication skills required.
• Must speak and write clearly and professionally.
• 1 - 2 years of customer service experience is preferred
• Experience with Bluetooth and mobile devices is preferred
• Patience working with users who may be new to technology
• Genuine interest and desire to help people
• Ability to organize and prioritize work in a fast-paced environment
• Ability to work both independently and as part of a team
• Working knowledge of Microsoft Word, Excel, and Outlook
  
  

What We Have To Offer

Medical, dental, prescription, and vision benefits

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

• Oticon Inc. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
  
  

The pay range for this position is expected to be between $15.86 to $20.27 per hour; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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