Lead UX designer

Lead UX Designer

Chennai

The Opportunity:
Join athenahealth’s quest to make healthcare work the way it should. Our health is incredibly precious, and people in need of health care are often at their most fragile. Yet the function and experience of healthcare continues to fall far behind the innovative services we receive in other more frivolous parts of our lives.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you. Help us break through all the red tape and transform everyone’s experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Position Summary:
We’re looking for a Lead UX Designer to thoughtfully contribute to our award-winning electronic health record and physician practice management products. In this role, you will work closely with a multi- disciplinary agile R&D team to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for our users. A successful candidate will embrace the challenge of elevating design within an enterprise product team, where user experience competes for attention against many other valid R&D priorities.

The Team:
Our Integrations Platform zone within Platform & Data Services subdivision is the team the rest of the product org leverages for a coordinated, scalable & user-friendly approach to comprehensive, real-time access to external data and the ability to seamlessly exchange data with the rest of the ecosystem. You will be primarily leading the Exports mini zone & other dependent team which deals with providing a unified export experience for our customers across our products. While you will individually own the experience design for the products your team works on, you will be supported by a horizontal UX org of over 100 designers and researchers working on various products and projects. This will unlock potential opportunities for mentoring as well as learning, ensuring a high-growth environment for you.

Responsibilities may include, but are not limited to:

Design execution (primary)

• Identify and frame user-centered problems effectively.
• Plan and facilitate problem identification and solutioning workshops.
• Create low- to high-fidelity sketches to communicate concepts and ideas.
• Collaborate with product and engineering teams throughout the agile planning, design and development process to deliver released product that meets design intent.
• Collaborate with your team to ensure product features meet UX quality standards for workflow, interaction design and microcopy Design Strategy and planning.
• Build deep understanding of healthcare workflows by planning and executing user, client, and domain research.
• Co-own business goals for the scrum team with partners in the Product and Engineering organizations.
• Partner with product & engineering leads help define how initiative strategy impacts your scrum team and its projects.
• Draft UX workflows that can guide detailed Agile design and development.
• Ensure design work is conducted using behavioral data focused on user centered product success metrics.
• Facilitate product and engineering teams in building deep empathy for our users Leadership.
• Demonstrate and promote best practices for working with product owners and scrum teams.
• Participate in team-wide initiatives to improve design processes and practices.
• Guide junior members of the team through mentorship and design reviews.

Education, Experience, & Skills Required:

• A degree in User Experience, Interaction Design, HCI or similar, or a degree in a different field with impressive experience that negates formal design qualifications.
• Minimum of 7 years of experience in UX design
• Experience in conceptualizing & designing for data generation, exporting &   similar projects.
• Stay updated with industry trends and best practices related to data generation & export techniques and tools.
• Develop a vision for data exports and strategy to implement the same which is aligned to the business requirements and user needs.
• Collaborate with stakeholders to understand data export needs and ensure data is exported accurately and securely.
• Solid capability in UX creative and design techniques
• Experience facilitating, summarizing and acting on take-aways from user research.
• Understand how to work within agile development process for the design, development, and delivery of software.
• Outstanding verbal and written communication skills

Behaviours & Abilities Required:

• Skillful at influencing colleagues and project direction without direct authority
• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward.
• Takes appropriate risks through cost/benefit analysis of various alternatives.
• Adaptable to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results.
• Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.
• Thrives in a highly collaborative, cross functional environment.

About athenahealth

Our Vision:

To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our Location:

This role will be based in Chennai, India. Our Global Headquarters is in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune. 

Our Culture:

At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

Our Perks:

Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few.