First point of contact for users to requests for failure of service; as well as being responsible for maintaining the stability for a portfolio of applications
\r\n\t
Work closely with users and other technology teams to identify, troubleshoot, resolve issues, and document or modify knowledge
\r\n\t
Perform initial investigation, proactively identify and research incidents, quickly mitigate the impact through established routines, participate in triages, and respond to requests from users
\r\n\t
May also be responsible for providing end-to-end management of application access services
\r\n\t
Follow well-defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and work closely with respective subject matter experts (SMEs)
\r\n\t
Provide Level 2 production support for Java based applications within Global Wholesale Banking technology team
\r\n\t
Provide Level 2 Support for Java Based Applications (Banking Domain)
\r\n\t
Drive triage calls for significant and high priority issues.
\r\n\t
Understand end to end application architecture and configurations
\r\n\t
Work closely with Level 3/Dev partners as integral member of agile development
\r\n\t
Work closely with DevOps to review planned/emergency releases and escalate any potential stability issues
Understand and manage batch processing including running, debugging and restoring any issues with the batch
\r\n\t
Drive incident management, change management problem management, BCP, batch monitoring, application and infrastructure support functions
\r\n\t
Provide 24 x 7 monitoring and support of application components and related infrastructure critical to the business, which may include monitoring of applicable technologies and application and operating system specific components, with the goal of proactively identifying and resolving issues prior to interruption of services to the customer
\r\n\t
Respond to alerts regarding potential production incidents
\r\n\t
Identify impact to customers and clients, interpret and monitor dashboards
\r\n\t
Onboard and use monitoring tools to proactively identify and research potential production incidents
\r\n\t
Onboard new applications in access system(s) of record to meet user requirements and service changes
\r\n\t
Liaise with development teams to design and configure auto-provisioning, Straight Thru Revocation (STR), Straight Thru Processing (STP) Implementation
\r\n\t
Escalate to SMEs as needed for incident restoral
\r\n\t
Perform environment routing, cycling, and implementation of splash pages
\r\n\t
Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes
\r\n\t
Support application that uses technologies including, but not limited to JAVA technologies
4+ years of experience in Application Production Support
\r\n\t
Experience in Java/J2EE technologies – Core Java, JDBC, EJB, Java Web Services, Workfusion, RabbitMQ, OCR, Mesos, Marathon
\r\n\t
Experience in Server-side Java design and development, SOAP/Restful services, Design Patterns, J2EE, XML/XSLT, XML, JDBC, AOP
\r\n\t
Experience in Scheduling Tools - Blade Logic Autosys
\r\n\t
Experience in Message Queue's (MQ) Logging (Log4j)
\r\n\t
Experience in Database – Oracle SQL, PL/SQL, TOAD
\r\n\t
Familiar with Exadata and other DBaaS platforms
\r\n\t
Experience in Linux, Shell Scripting
\r\n\t
Knowledge of Middleware technologies like Weblogic, WebSphere, Mule Community and Mule Enterprise
\r\n\t
Knowledge of Apache Web Server
\r\n\t
Expert knowledge of MuleSoft AnyPoint Platform
\r\n\t
Knowledge of Vanguard and/or other API Operational Services Portals
\r\n\t
Expert knowledge of Apache Tomcat Server
\r\n\t
Expert knowledge of Service Oriented Architecture
\r\n\t
Knowledge of API Gateway Management and API Service Management
\r\n\t
Excellent written and verbal communication skills
\r\n\t
Ability to multi-task and work under pressure
\r\n\t
ITIL framework
\r\n\t
Knowledge of monitoring tools – Splunk AppDynamics
\r\n\t
Knowledge of Various Clustering tools like Oracle RAC, Linux Cluster, etc.
\r\n\t
Knowledge of Public and Private Cloud
\r\n\t
Understanding of Agile Development Methodologies and experience on at least one
\r\n\t
Excellent communication, debugging and Triage skills
\r\n\t
Able to collaborate easily and effectively with a large set of stakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
\r\n
\r\n \r\nDesired skills: \r\n\r\n
\r\n\t
ITIL Certified
\r\n
\r\n \r\nPay Range: $42.11-$50.11 \r\n \r\nOnly candidates available and ready to work directly as Genesis10 employees will be considered for this position. \r\n \r\nIf you have the described qualifications and are interested in this exciting opportunity, please apply! \r\n \r\nAbout Genesis10: \r\nRanked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. \r\n \r\nFor contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: \r\n\r\n
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. \r\n• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. \r\n• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) \r\n• Behavioral Health Platform \r\n• Medical, Dental, Vision \r\n• Health Savings Account \r\n• Voluntary Hospital Indemnity (Critical Illness & Accident) \r\n• Voluntary Term Life Insurance \r\n• 401K \r\n• Sick Pay (for applicable states/municipalities) \r\n• Commuter Benefits (Dallas, NYC, SF and Illinois)
\r\n \r\nFor multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. \r\n \r\nGenesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This offer from \"Genesis10\" has been enriched by Jobgether.com and got a 65% flex score.","identifier":{"@type":"PropertyValue","name":"Genesis10","value":"6467e24903bfed0892a96e2a"},"hiringOrganization":{"@type":"Organization","name":"Genesis10","sameAs":"https://www.genesis10.com/","logo":"https://cdn-s3.jobgether.com/genesis10%2Fprofile.webp"},"datePosted":"Thu Jul 03 2025 07:46:18 GMT+0000 (Coordinated Universal Time)","employmentType":["FULL_TIME"],"applicantLocationRequirements":[{"@type":"Country","name":"US"}],"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressCountry":"US"}}],"validThrough":"2026-06-30T08:39:59.625Z","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":80851.20000000001,"maxValue":96211.20000000001,"unitText":"YEAR"}}}
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Genesis10 is a professional technology services firm providing Staffing, Direct Hire, Digital Consulting, Talent Creation and Onshore Managed Services. Genesis10 is dedicated to developing, nurturing, and deploying talent to help organizations implement business and technology initiatives cost-effectively. We help our clients accelerate growth programs and drive innovation for their customers. Genesis10 serves more than 150 clients including blue chip Fortune 100 enterprises and privately-held high growth companies in sectors such as financial services, healthcare, communications, energy, transportation, consumer goods, and technology. Headquartered in New York, Genesis10 has sales and recruiting offices throughout North America, and seven domestic delivery centers.
Genesis10 is currently seeking an Application Programmer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position.
Responsibilities:
First point of contact for users to requests for failure of service; as well as being responsible for maintaining the stability for a portfolio of applications
Work closely with users and other technology teams to identify, troubleshoot, resolve issues, and document or modify knowledge
Perform initial investigation, proactively identify and research incidents, quickly mitigate the impact through established routines, participate in triages, and respond to requests from users
May also be responsible for providing end-to-end management of application access services
Follow well-defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and work closely with respective subject matter experts (SMEs)
Provide Level 2 production support for Java based applications within Global Wholesale Banking technology team
Provide Level 2 Support for Java Based Applications (Banking Domain)
Drive triage calls for significant and high priority issues.
Understand end to end application architecture and configurations
Work closely with Level 3/Dev partners as integral member of agile development
Work closely with DevOps to review planned/emergency releases and escalate any potential stability issues
Understand and manage batch processing including running, debugging and restoring any issues with the batch
Drive incident management, change management problem management, BCP, batch monitoring, application and infrastructure support functions
Provide 24 x 7 monitoring and support of application components and related infrastructure critical to the business, which may include monitoring of applicable technologies and application and operating system specific components, with the goal of proactively identifying and resolving issues prior to interruption of services to the customer
Respond to alerts regarding potential production incidents
Identify impact to customers and clients, interpret and monitor dashboards
Onboard and use monitoring tools to proactively identify and research potential production incidents
Onboard new applications in access system(s) of record to meet user requirements and service changes
Liaise with development teams to design and configure auto-provisioning, Straight Thru Revocation (STR), Straight Thru Processing (STP) Implementation
Escalate to SMEs as needed for incident restoral
Perform environment routing, cycling, and implementation of splash pages
Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes
Support application that uses technologies including, but not limited to JAVA technologies
4+ years of experience in Application Production Support
Experience in Java/J2EE technologies – Core Java, JDBC, EJB, Java Web Services, Workfusion, RabbitMQ, OCR, Mesos, Marathon
Experience in Server-side Java design and development, SOAP/Restful services, Design Patterns, J2EE, XML/XSLT, XML, JDBC, AOP
Experience in Scheduling Tools - Blade Logic Autosys
Experience in Message Queue's (MQ) Logging (Log4j)
Experience in Database – Oracle SQL, PL/SQL, TOAD
Familiar with Exadata and other DBaaS platforms
Experience in Linux, Shell Scripting
Knowledge of Middleware technologies like Weblogic, WebSphere, Mule Community and Mule Enterprise
Knowledge of Apache Web Server
Expert knowledge of MuleSoft AnyPoint Platform
Knowledge of Vanguard and/or other API Operational Services Portals
Expert knowledge of Apache Tomcat Server
Expert knowledge of Service Oriented Architecture
Knowledge of API Gateway Management and API Service Management
Excellent written and verbal communication skills
Ability to multi-task and work under pressure
ITIL framework
Knowledge of monitoring tools – Splunk AppDynamics
Knowledge of Various Clustering tools like Oracle RAC, Linux Cluster, etc.
Knowledge of Public and Private Cloud
Understanding of Agile Development Methodologies and experience on at least one
Excellent communication, debugging and Triage skills
Able to collaborate easily and effectively with a large set of stakeholders, has the required hands-on technical skills to troubleshoot and resolve simple to complex issue using these technologies
Desired skills:
ITIL Certified
Pay Range: $42.11-$50.11
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.