Client Services Coordinator - Credit Union
Offer summary
Qualifications:
Strong analytical and critical thinking skills., Experience in client services or account coordination., Excellent organizational and communication skills., High attention to detail and ability to work independently..Key responsibilities:
- Scrub and update new accounts with accurate information.
- Monitor and follow up on vehicle statuses with field agents.
- Ensure timely and accurate reporting of account activities.
- Maintain strong client relationships through effective communication.
Job description
About Paramount Recovery Services Inc.
Paramount is the leading direct asset resolution company in America. Powered by state-of-the-art LPR technology, we value the smooth transition of assets, no matter when our clients need us. Our round-the-clock automation team and dispatch for all field staff means clients can contact us 24 hours per day, seven days a week.
Built on a foundation of professionalism, Paramount has proudly served our customers for over 30 years, making us the most reliable authority in direct asset resolution west of the Mississippi. Our people are expertly trained in every aspect of the business, from assignments to remarketing, ensuring our customer partners the confidence of unparalleled professionalism in lender solutions.
Position Summary
We are seeking a detail-oriented and proactive Client Service Coordinator to join our team. This role is critical in supporting our field operations and maintaining strong client relationships by ensuring accurate, timely, and thorough account management. The ideal candidate will be highly organized, analytical, and capable of working independently in a fast-paced environment.
Key Responsibilities
20 - 22 USD per hour(Remote)
Paramount is the leading direct asset resolution company in America. Powered by state-of-the-art LPR technology, we value the smooth transition of assets, no matter when our clients need us. Our round-the-clock automation team and dispatch for all field staff means clients can contact us 24 hours per day, seven days a week.
Built on a foundation of professionalism, Paramount has proudly served our customers for over 30 years, making us the most reliable authority in direct asset resolution west of the Mississippi. Our people are expertly trained in every aspect of the business, from assignments to remarketing, ensuring our customer partners the confidence of unparalleled professionalism in lender solutions.
Position Summary
We are seeking a detail-oriented and proactive Client Service Coordinator to join our team. This role is critical in supporting our field operations and maintaining strong client relationships by ensuring accurate, timely, and thorough account management. The ideal candidate will be highly organized, analytical, and capable of working independently in a fast-paced environment.
Key Responsibilities
- Scrub new accounts, including license plate information, LPR scans, and basic skip tracing.
- Monitor and follow up on spotted vehicles with field agents for timely updates.
- Update account details based on client requests and ensure accuracy across platforms.
- Review Clearplan for “New Info Needed” and “Concluded” accounts; gather and input additional information as needed.
- Monitor the “New Updates” section in RDN for client and agent communications.
- Track the status of stored vehicles and ensure all necessary reporting is complete.
- Forward and follow up on post-recovery requests to ensure client satisfaction and compliance.
- Strong critical thinking and analytical skills; able to evaluate information and identify key issues quickly.
- Proven ability to research thoroughly and provide clear, actionable solutions.
- Proactive mindset with a drive to identify and resolve issues before they escalate.
- Excellent organizational skills with the ability to prioritize tasks and adapt to changing priorities.
- Comfortable working independently and taking ownership of client relationships.
- Strong note-taking and documentation skills; able to communicate clearly and concisely.
- Exceptional follow-up and follow-through abilities.
- High attention to detail and accuracy in all work.
- Excellent written and verbal communication and interpersonal skills.
- Experience in client services, account coordination, or operations support.
- Familiarity with platforms such as Clearplan and RDN is a plus.
- Background in logistics, repossession, or asset recovery industries is advantageous.
20 - 22 USD per hour(Remote)
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Critical Thinking
- Analytical Skills
- Communication
- Organizational Skills
- Research
- Problem Solving
- Social Skills
- Detail Oriented