Director Platform Engineering

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary:

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to preserve priceless art, restore classic films, outsource their data centers around the globe and more. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here you will be part of a team that doesn't just embrace what's exceptional. It is exceptional. The Director - Product Engineering role will be a part of the Global Product Engineering team at Iron
Mountain, reporting to the Engineering leadership - Global Platforms.

The ideal candidate will have experience building enterprise-scale technology platforms, and implementing digital solutions for customers globally.

As a senior leader in Global Product Engineering, you'll combine your years of proven expertise with a drive to create innovative technology through solid engineering practices. You'll lead a highly inspired and inquisitive team of technologists, data scientists, solution engineers, and architects who are developing
and deploying applications to the highest standards.

The ideal candidate would have the ability to attract, recruit, and retain the industry's best talent, and have the technical skills to effectively guide and participate in architectural discussions, technology roadmaps, and decisions to ensure we build impactful, compelling, and scalable solutions in an incremental fashion. The role is responsible for maintaining our competitive positioning to ensure that we have the best in class solution offerings that meet the regional needs for our clients.

Success in this role requires strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems. The ideal leader will consistently lead by example, be a role
model, and a strong change agent for your team and the larger technology team.

Organizational Leadership:

● Executive Leadership
● Building & leading high-performance teams
● Risk & Change Management
● Global delivery & team management
● Outsourcing & cost optimization
● Technology Portfolio / Program Management

Strategy Leadership (Digital)

● Digital Transformation Strategy
● Design Thinking/Service Design
● Business Process Digitization
● Product Management & Agile Delivery/DevOps models
● Technology Strategy & Delivery

Why Iron Mountain?

Be a part of a company that’s driving digital transformation across all industry verticals, including finance,
health care, and the public sector. We embrace a culture of experimentation and constantly strive for
improvement and learning. You'll work in a collaborative, trusting, and thought-provoking environment -
one that encourages diversity of thought and creative solutions that are in the best interests of our
customers globally.

Experience Required:

● 15+ years of overall experience
● 5+ years of leadership experience
● Prior experience building and managing a team of engineers and developers
● Ensure successful delivery of a large portfolio of initiatives using SAFe (scaled agile framework)
● Experience taking part in discussions with product management, IRM business operations, sales/ pre-sales teams and direct customer-facing meetings.
● Experience with ECM, IDP, or document management systems
● Strong knowledge of cloud infrastructure and services (GCP, AWS, and Azure)
● Strong Knowledge of Microservices Architecture and Design

• Familiarity with Low-code / No-code platform engineering

• Familiarity with SaaS platform engineering

• Familiarity with BPM Solutions

● The position requires strong interpersonal and communication skills, and the ability to collaborate with stakeholders in product management, IT, marketing, finance, and sales teams

Essential Job Functions:

● Evaluate new and emerging software technologies and tools in enterprise software design and architecture using Java components and work on software development lifecycle.
● Perform rapid prototyping and discern technical feasibility of Artificial Intelligence/Machine Learning (AI/ML) solutions and cloud technologies and architecture against business needs.
● Drive strategy and development of target AI/ML systems and solutions in alignment with business, data, infra architecture and enterprise security practices and leverage global delivery models.
● Drive strategic relationships with key clients, vendors and partners through design, integration and appropriate solutions for business.
● Provide technical direction and leadership to various technical, professional, and development personnel engaged in specified project activities.
● Ability to build, maintain, and lead a team of senior software engineers and architects to create solutions for new and existing product features requirements and customer solutions.
● Tactical implementation of platform and increase adoption of platform by spearheading solution design and collaborative rollouts.
● Assist in troubleshooting major issues encountered with the implementations and/or newly developed product features.
● Participate/Lead design and solution discussions with various Iron Mountain partner vendors.

Responsibility and Authority:

● Oversight of design and delivery of effective solutions for InSight customers.
● Liaison with Solution team to bring effective solution to customers in a timely manner
● Responsible for the transition of the implemented features to account management and L3 support.
● Responsible for guiding the InSight technical implementation team on end-to-end solutions.
● Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project.
● Responsible for team management, including setting goals, evaluating performance, and building a strong talent pool.
● Responsible for building end to end Digital Asset management capabilities into DxP which includes audio and video.

Functional Knowledge Skills & Competencies:

Skills:
● Strong technical background and understanding of enterprise solutions including networking, storage, hardware, and software layers.
● Strong understanding of Cloud Technologies and solutions (GCP or AWS or Azure)
● Strong understanding of Machine Learning and AI techniques, including usage of cognitive services and open source models.
● Working knowledge of Agile frameworks
● Strong understanding of Electronic Content Management Systems and Business Process Management Systems.
● Knowledge of various media formats (MP4, MOV, WAV, AIFF, etc.)
● Understanding compression, resolution standards, bitrates, etc.
● Strong understanding of Cloud storage and backup
● Proficient in 5 or more of the following technologies/languages

• Python

• Java

• SQL

• BPMN

• REST APIs

• JSON/XML

• Kubernetes

• Computer Vision / NLP

● Strong research, analytical, and problem solving skills
● Strong verbal, interpersonal and written communication skills
● Ability to multitask and prioritize issues in a complex environment.
● Ability to participate and contribute in discussions related to ML/AI, ECM, BPM with various industry leading vendors.

Education:

● Minimum of Bachelor's degree in Computer Science, Computer Engineering or other related field required