Collections and Billing Specialist

Description

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems.  Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the comp

About ResMan

ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.

Job Description Summary

The Collections Specialist is responsible for managing and executing the collection of past-due rent and fees across a portfolio of multifamily properties. This role ensures compliance with fair housing laws and company policies while working closely with residents, property managers, and legal teams to resolve delinquencies in a timely and professional manner.

What You’ll Do (Functions & Responsibilities)

• Manage the collections process for past-due balances owed by property management companies (PMCs) or individual properties based on current aging reports (0–90+ days).
• Work assigned accounts designated by the Collections Manager, prioritizing outreach based on age and risk level of outstanding balances.
• Monitor accounts receivable aging daily and proactively follow up on outstanding invoices to ensure timely payment.

Communicate directly with PMC contacts (e.g., regional managers, accountants, or corporate billing teams) to resolve outstanding balances and discrepancies.

Qualifications

What We’re Looking For (Minimum qualifications)

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred.
• 2+ years of experience in accounts receivable, B2B collections, client account management, or a related financial role — experience in the multifamily housing industry is a plus.
• Strong understanding of billing and collections processes, including interpreting aging reports and reconciling account discrepancies.
• Experience working with property management companies, corporate accounting departments, or similar third-party vendors is preferred.
• Excellent written and verbal communication skills — able to interact professionally with external clients and internal teams.
• High attention to detail with strong organizational and follow-up skills.
• Proficient in Microsoft Excel and accounting or ERP systems (e.g., NetSuite, QuickBooks, Sage); experience with CRM or ticketing systems a plus.
• Ability to prioritize workload and manage multiple assigned accounts in a deadline-driven environment.
• Self-motivated and comfortable working independently within a structured framework set by the Collections Manager.
• Knowledge of accounts receivable best practices and familiarity with standard contractual billing terms (e.g., Net 30, Net 60).

Education Requirements

• College Degree Preferred

Type

• Full time

Location

• Hybrid, Plano, Texas

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.