Inside Sales Dealer Relationship Manager -Southeast Region

• Serves as the lead point of contact for all customer relationship matters.

• Ensures the timely and successful delivery of our solutions according to customer needs and objectives.

• Develops new business with existing clients and/or identify areas of improvement to meet goals.

• Assists with the training and development of associates, projects, peer to peer ride a longs, organizes & manages sales calls & events.

• Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.

• Provides best in class customer service through daily interaction with all internal and external associates and dealers.

• Answers client queries and identify new business opportunities among existing customers.

• Liaises with cross-functional internal teams to improve the entire customer experience.

• Establishes and cultivates relationships with all dealership personnel to support growth targets.

• Provides training on all programs and initiatives.

• Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.

• Facilitates term sheet presentations and collecting financial information and required closing documents.

• Assists their Dealer Lending partners with portfolio and relationship management support.

• Educates the dealerships about new policies and guidelines.

• Conducts sales and finance presentations to demonstrate use of company products.

• Provide enhanced level of service for all captive relationships, dealer groups and new initiatives to meet defined expectations.

• Maintain up to date vendor management for all dealerships within assigned territory.

• Actively promote and support all SC digital offerings.

• Manage aged contract inventory to provide operational support and heightened service to dealer partners.

• Proactively engage dealers on continuous basis regarding SC’s dealer management framework to mitigate risk, protect the company and ensure profitability.

• Conducts fraud and portfolio training to support SC efforts in maintaining a positive performing dealer base.

• Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.

• Negotiate impound fees to dealer partners to assist SC in recouping revenue.

• Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers.

• Communicate legal demands to Dealer Principals as needed.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree or equivalent work experience. - Required.

Bachelor's degree in Business, Finance, Marketing, or equivalent field. - Preferred.

3+ years in an outbound sales call environment. - Required.

Auto Finance experience. - Preferred.

• Flexibility to manage a territory remotely and ability to travel up to 10% of the time by air or car to support with occasional overnights as required.

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

• Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits.

• Excellent written and verbal communication and negotiation skills.

• Strong presentation and public speaking skills.

• Strong problem-solving skills.

• Ability to manage time effectively and prioritize multiple tasks.

• Ability to maintain confidentiality.

• Ability to resolve disputes to a level that satisfies all parties.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.