Offer summary

Qualifications:

Fluent in English; additional foreign language skills are advantageous., Customer-service oriented with a consultative selling approach., Strong organizational skills with the ability to meet deadlines and targets., Knowledge of international education systems and experience with CRM tools like Salesforce..

Key responsibilities:

Build and engage with new and existing agents to promote higher education products.

Provide product and process training to agents and serve as the primary contact for partner inquiries.

Manage and expand the partner network, ensuring strong relationships and adherence to SLAs.

Identify growth opportunities and gather market intelligence on competitors.

Job description

Contract type: Full Time – Fixed Term.
Location: Kenya

ABOUT THE ROLE:

The role of the Agent Engagement Specialist is to focus on building, engaging and enabling our New and Existing Blue Tier agents, Reactivation of Inactive agents and Recruitment of New Agents via tele-sales.
This role is to partner our Agents within the assigned portfolio/territory to position Study Group as the provider of choice for Higher Education delivered through our range of higher education products thus driving students’ recruitment.

ABOUT THE ROLE:

Key Responsibilities:

Provide product and process training to agents
Primary point of contact for all assigned partner enquiries, providing prompt and clear responses to maximize leads
Manage and expand our channels' network with a focus on depth of relationship, ensuring adherence to SLA's
Gather information from partners on competitor activity, enabling greater in-market competitor awareness and analysis
Identify growth opportunities

Geographical Scope: East, West and South Africa

ABOUT YOU:

Fluent in English + Native or any other foreign language will be advantageous
Customer-service orientated and consultative approach to selling.
Strong positive attitude
Comfortable in high-pressure environments
Excellent presentation, communication and interpersonal skills
Strong organisational skills and demonstrated ability to meet deadlines and targets
Ability to work independently and as part of a team
B2B or Channel Sales experience preferred
Knowledge of international education systems
Experience with Salesforce.com or other Customer Relationship Management (CRM) tools
Cold calling experience preferred

ABOUT US:

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

Required profile