Negotiations Supervisor (Internal Employees Only)

The negotiation team plays a critical role in our debt settlement process. Once we secure a new client, we begin the work to help them with their debt. As a Supervisor, you will manage, train, and develop a team of 10-15 Negotiators. You will monitor team and individual performance, handle call escalations and exception approvals, and partner with the Payments, Sales, and Customer Service departments. Your group of Negotiators is assigned a pipeline of active accounts where they manage client documentation, work under deadlines, and provide outstanding customer service to their Clients, Creditors, and Internal stakeholders. 

Compensation: $26.00-$28.00 per hour plus commission.

Work Location: Remote

About Us:

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer various services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. Recognized as a ‘Top Place to Work’ and ‘Best Company’ for our outstanding service and commitment to excellence.

Responsibilities:

• Supervise day-to-day work of the team while settling its own portfolio of accounts.
• Work with Negotiations Floor Manager and floor Supervisors to set team and individual goals and communicate production goals back to the team.
• Identify training opportunities and assist leadership with team members and new hire training.
• Handle escalation issues and review the team’s work for quality and guideline compliance.
• Conduct team meetings to update members on best practices and continuing expectations.
• Take escalated calls from clients regarding negotiation issues.
• Facilitate and ensure staff meets team performance goals and individual performance goals.
• Maintain professional relationships with internal departments and customers; reliable, punctual, tactful, considerate of others, and practices open communication.
• Other duties as assigned.

Requirements:

• Debt Settlement experience is a must. 
• 1+ year experience in a management or team lead position.
• Training experience is a plus.
• Detailed knowledge of creditor guidelines and a strong understanding of the debt settlement process.
• Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively.
• Superior leadership skills, focusing on innovation and a big picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively.
• Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done.
• Ability to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion.
• Great attention to detail, with the ability to properly apply policies and procedures to various situations.
• Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently.
• Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines and accurately apply policies and procedures to various situations.
• Intermediate knowledge of MS Office and Google Suite, computer literacy skills, and quick and efficient typing skills.

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.