Processing Support Specialist

Midwest Tape | hoopla

This is a full-time position required to work onsite at our Headquarters. 

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done.  

Position Summary:

Handle all the new format setups, cataloging setups, the day-to-day calls from processing customers, returns, creation of quotes, as well as troubleshooting any questions or issues that arise from the processing department.   

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

1. Answer customers' questions about products, prices, availability, product uses, and services.
2. Provide customers with product samples and quotes.
3. Identify customer-specific needs and recommend the best total solution for that customer.
4. Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.

Skills:

• Must be detail-oriented, accurate, and have excellent organization and excellent follow-up skills.
• Must possess good judgment and decision-making abilities.  Must be able to consider the relative costs and benefits of potential actions to choose the most appropriate decision.
• Must have good phone skills and be experienced in engaging customers via telephone and web conference calls
• Knowledge of proper grammar, spelling, and punctuation.
• Must be able to work independently while being an active member of a team.
• Basic Computer skills, including Microsoft Office.
• Have the ability to read and interpret documents such as policy and operating manuals.
• Must be an active listener - Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

Preferred Education Requirements:

• College education in related field or equivalent experience 

Preferred Experience:

• 2 years previous inside sales experience  

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk or stand frequently for short periods of time.
• Ability to regularly sit for extended periods of time daily while viewing a computer screen.
• Ability to perform repetitive type tasks. 
• Physically able to attend meetings, presentations, and training sessions

Benefits:

• Medical, dental, & vision insurance
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Holiday bonus
• Commissions and Incentives
• Training & career development opportunities