Client Service Analyst

The Role:

We are looking for an enthusiastic and detail-oriented Client Service Analyst to join our IQVIA team in Athens and who will be responsible for managing Client Service activities, turning our unparalleled big data into meaningful services for our Clients. Client Service  Analyst will have the responsibility for supporting clients in analyzing IQVIA property data and ensures they obtain maximum value from IQVIA products and services. Will also answers client queries and collaborates with the Sales team to best support the clients. Provides in-depth training in databases and products and assists the sales team in preparing quotations.

This entry-level role is ideal for recent graduates with a analytical background who are looking to kick-start their career in a dynamic, client-facing environment. The role follows a hybrid working model, requiring minimum two days per week in the office.

Essential Functions:

• Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues including pre-analysis of data query and cooperation with Data Integrity team in finalizing the resolution feed-back to the client.
• Act as a point of contact for client complaints, ensuring timely and empathetic resolution Manage queries raised by client using in-depth understanding of the client and IQVIA property data to ensure that full and timely response is provided (also with support from other functions’ teams) using company tools (QMS/CSM) and respecting contractual SLA.
• Collaborate with internal teams to understand client data requirements and ensure that the products delivered are accurate, timely, and meet the client’s expectations.
• Research, analyze and respond to client inquiries that are routine in nature.
• Handle complex and sensitive client interactions with professionalism and composure.
• Partners with the Account Manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.

Skills and Qualifications

• Fluent in Greek and English (written and spoken)
• MSc with strong interest into data analysis
• Attention to details and respect of deadlines
• Excellent Microsoft Office Skills (strong knowledge of Microsoft Excel and knowledge of SQL and Python would be a plus, along with a desire to develop further these skills)
• Ability to manage various projects simultaneously and in line with priorities
• Excellent communication and interpersonal skills, establishes empathy attitude with clients and colleagues.
• Highly client-oriented with a problem-solving mindset and pro-active approach.
• Strong organizational and analytical abilities.
• Ability to establish and maintain effective working relationships with co-workers, managers, and clients.

What We Offer

• A supportive, team-based environment where learning and growth are encouraged.
• Opportunities to develop both technical and soft skills.
• Exposure to meaningful work and real client impact from day one.

Company Culture

At IQVIA, we foster a collaborative and inclusive environment where innovation and excellence are encouraged. Our culture is built on the principles of integrity, respect, and teamwork. We value diversity and strive to create a workplace where every employee feels empowered to contribute their unique perspectives and skills. Continuous learning and professional development are integral to our ethos, ensuring that our team members grow and thrive in their careers. We are committed to making a positive impact on global health through our work, and we support our employees in achieving both their professional and personal goals.

Location: Athens

Contract: Permanent contract, full-time, hybrid (2 days from the office)

Candidates are kindly requested to submit their CV in English

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com