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Senior Customer Solutions Manager

Work set-up: 
Full Remote
Contract: 
Fixed term
Experience: 
Senior (5-10 years)
Work from: 
United Kingdom, Ireland

Offer summary

Qualifications:

Proven experience in sales, particularly in workforce or learning and development environments., Strong understanding of solution selling and customer relationship management., Excellent communication skills to identify customer needs and present solutions effectively., Educational background relevant to sales, business, or workforce development is preferred..

Key responsibilities:

  • Establish and nurture relationships with new and existing ETF partners.
  • Identify and pursue workforce development opportunities with FE and Skills providers.
  • Manage sales pipeline and achieve quarterly sales targets.
  • Collaborate with product and engagement teams to support organizational growth.

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The Education and Training Foundation
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Job description

About the job:
We are now recruiting a Senior Customer Solutions Manager. This position plays a key role in driving the ETF’s commercial growth by identifying, pursuing and securing workforce development opportunities withing new and existing FE and Skills providers (FE Colleges, Independent Training Providers, Adult Community Learning, and large Employers with training).
Your profile
As a Customer Solutions Manager, your primary responsibility will be to establish new and enhanced ETF Partnerships, expand our customer base by building and nurturing relationships with key customers and strategic prospects. The role will increase revenue and market presence, through the effective identification of customer problems/challenges and matching these with ETF solutions. Helping to embed ETF products and services that add real customer value, enhancing ETF’s market position and ensuring long-term customer success.
The successful candidate will have:

  1. Identify, contact and engage with potential customers / ETF Partners to generate new business and commercial income growth.
  2. Achieve personal monthly KPI’s and any additional targets as defined by the business.
  3. Manage your opportunity pipeline in CRM, delivering accurate forecasts and to achieve quarterly quotas.
  4. Qualify leads and determine their potential to convert into long-term business.
  5. Successfully match and communicate how ETF solutions can solve customer problems and/or create value. Positioning product and services within the customer’s business context.
  6. Collaborate closely with Product and customer engagement teams to contribute to the overall success and growth of the organisation.

     

The successful candidate will be:
  1. Proven track record of meeting and exceeding sales quotas.
  2. Extensive experience across full sales cycle: prospecting, discovery, proposal, negotiation, and close.
  3. Ability to demonstrate strong understanding, knowledge and experience of ‘solution selling; within workforce / learning and development environments.
  4. Can uncover underlying pain points, not just surface-level needs. Being skilled at asking smart, strategic, open-ended questions
  5. Ability to communicate how solution options can solves problems and/or create value. Positioning product and services within the customer’s business context.
If you would like to receive a full job description for this role, please click here.

Applicants should apply by submitting a CV and cover letter (2 pages maximum), outlining your experience and relevant qualifications of the person specification.
Information
Information:
  1. Starting Salary £44,400
  2. Contract type: 12 Month Fixed Term Contract
  3. Location: Remote
  4. Deadline for applications: Midday 15 June 2025
Benefits:
  • Generous holiday entitlement (30 days) - including1.5 days to be taken over Christmas which gives you 3 days off over that period
  • 8 Bank Holidays
  • London Allowance of £1,000 per annum (if eligible) for hybrid working London office based staff to support commuting costs
  • Pension Scheme provided by Aviva (Employer = 6% / Employee = 2%)
  • Life Assurance (4 x basic salary upon death in service
  • Group income protection
  • SimplyHealth Cash Plan (Enables you to get reimbursed £100s for optical, dental, physio and other day-to-day health costs, plus health and wellbeing discounts (for all directly employed staff).
  • Employee Assistance Programme (EAP) and Help@Hand
  • Staff Training and Development
  • Work-life balance policies / Flexible Working / TOIL
  • Volunteering leave – 5 days in total (3 days paid and 2 days unpaid)
  • Generous sick pay
  • Enhanced Maternity/Paternity Leave
  • CPD Opportunities
  • Cycle to Work Scheme
  • Access to our onsite gym (chargeable at £4.99 for a day pass, £12.99 for a week pass or "26 per month) – TruConnect
  • BHN Extra Discounts – Great savings over 100 brands
Apply for this job
About us
Every day, educators and leaders across the Further Education (FE) and Skills sector inspire curiosity, drive progress and empower learners to achieve their potential. The Education and Training Foundation (ETF) is here to champion the vital role of the FE and Skills workforce. Working in partnership, we drive professionalism by setting the professional standards for the quality of teaching and leadership across the sector. We provide educators with a pathway of professional development throughout their careers, champion inclusion and enable sector change for a thriving FE and Skills sector. Together, we are transforming lives and opportunities for learners aged 14 and above.

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Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Solution SellingBusiness DevelopmentSales ManagementCustomer Relationship ManagementProspect ManagementClosing (Sales)Proposal DevelopmentKPI Management

Other Skills

  • Negotiation
  • Strategic Thinking
  • Collaboration
  • Communication
Are you interested?

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