Offer summary

Qualifications:

Bachelor's degree is highly preferred or equivalent work experience in aviation., 5 to 10 years of experience in the aviation industry is preferred., Strong customer service and client relationship management skills., Proficiency in MS Office and ability to work independently in a 24/7 environment..

Key responsibilities:

Assist in daily flight operations tasks such as ground handling and customs arrangements.

Manage and update trip information in the Falcon system and provide trip cost estimates.

Serve as primary contact and account executive for designated clients, enhancing customer relationships.

Support operational communications and provide expert consultation to customers.

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Position Summary:

Responsible for assisting in daily operations and tasks within flight operations. Under general direction, maximize international trip support service and customer relations with new and existing clients, providing superior customer service and communicating all of WFS Trip Support products and services to existing and new customers.

Key Responsibilities:

Day-to-day operations requirements, such as but not limited to the following:
Ground handling, operational permits, slots, Flight following, hotels, and transportation
Customs services including customs arrangements, Canpass form preparation and submission and arrangement of Border Overflight Exemptions
Loading and maintaining trips in the Falcon system
Loading Trip Cost Estimates into the Falcon system
Assisting with fuel quotes and/or arrangements after normal business hours
Quality assurance for “owned” trips
Part of the operations phone and communications rotation - responsible for assisting with all incoming operational communications, including phone calls, faxes, emails and SITA/AFTN traffic
Must have a firm knowledge of WFS Trip Support products and services and be able to effectively market them to customers
Assuring that all trips are current and updated in a timely manner based on the most recent customer communications
Primary point of contact and an Account Executive for designated WFS Trip Support accounts
Improving and enhancing the customer relationships for these designated WFS Trip Support accounts
Assisting in establishing and providing an unmatched quality of service and communication to all customers
Provides expert level of support and consultation to WFS Trip Support customers

Additional Responsibilities:

Backup Flight Planner and/or Meteorologist, where applicable & qualified
Backup to Supporting Services
Monitors communications after normal business hours and on weekends upon implementation of the storefront operations

Performs other duties as may be assigned by management
Helps other employees to accomplish company goals
Working Hours: as determined by the Sr Director Global Operations

Knowledge/Skills:

Ability to act in situations with confidence, assertiveness, tact, and diplomacy
Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
Ability to maintain a professional demeanor in stressful situations and negotiations
Ability to partner with other departments and interact effectively with employees at all levels of the organization
Strong technical computer skills across the MS Office product suite is essential.
The ability to work independently with minimal supervision is essential.
Ability and willingness to work across a shift plan that covers day, night, weekend and holiday working is essential. We operate 24/7 year-round.

Job Requirements:

Education: Bachelor’s degree, highly preferred
Experience: 5 – 10 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)
Customer Service: Proven customer loyalty and following through strong customer management skills.
Work Quality: High degree of attention to detail is a requirement of the position.
Industry Knowledge: Complete understanding of all aspects of the industry, products and services.

#WKC

World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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