Head of B2B Sales Innovation & Technology

Job Title:

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Head of B2B Sales Technology & Innovation is responsible for shaping and delivering the technology vision that powers the B2B sales Practice and its execution. This leader defines strategic priorities and the technology roadmap, oversees internal product development and external tech partnerships. He/she works in collaboration with operational teams to educate and guide technological options and support deployment. The role requires close collaboration with operations, innovation, sales & AM, marketing, IT and GPO, as well as external vendors to ensure technology investments align with business goals and deliver measurable impact.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

1. Priorities and Roadmap Definition

• Develop and maintain a comprehensive technology roadmap for B2B sales, aligning with broader business objectives and sales strategies
• Define and prioritize technology initiatives based on business value, feasibility, and resource availability.
• Define internal development needs vs. external tech partnerships priorities
• Set clear goals, milestones, and deadlines for technology adoption and improvements, ensuring transparent progress tracking and accountability
• Collaborate with stakeholders across sales, customer success, GPO and IT to gather requirements and ensure alignment with organizational needs

2. Internal Product Development

• Lead internal product teams to design, build, and continuously improve identified top priority B2B sales tools for internal development
• Prioritize user experience by gathering feedback from internal sales teams, iterating on features, and ensuring solutions are intuitive and drive productivity
• Establish feedback loops, monitor usage data, and identify areas for enhancement to maximize adoption and impact
• Ensure internal tools are scalable, flexible, and aligned with long-term business goals
• Overcome challenges such as resource constraints, resistance to change, and integration with systems through effective change management and communication

3. External Technology Scouting, Assessment, Selection, and Onboarding

• Continuously scan the market for innovative technologies that can enhance B2B sales processes and outcomes.
• Assess and compare external solutions, identifying use cases to solve and conducting pilot programs and ROI analyses to inform selection decisions
• Lead the onboarding and integration of chosen technologies
• Manage vendor relationships and negotiate contracts to ensure favorable terms and ongoing support

4. Technology deployment oversight

• Enable and work alongside the AM, operations and innovation teams to identify 1/ the business problems to address 2/ the technology solution best fitted for the needs
• Support them in the testing and deployment of agreed technological solution (AM & operations team accountable for deployment)
• Work alongside innovation team to define and track B2B sales technology deployment and opportunities

5. B2B Sales Technology enablement & thought leadership

• Enable and work alongside the AM, operations and innovation teams to identify 1/ the business problems to address 2/ the technology solution best fitted for the needs; and support them in the testing and deployment of agreed technological solution (AM & operations team accountable for deployment)
• Develop tech thought leadership and enablement materials - enable the teams internally to pitch B2B sales tech solutions; and develop content for external communication on our solutions and our tech point of view

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• 12+ years of experience in B2B sales technology, digital innovation, or enterprise product leadership
• Proven ability to define and execute sales tech roadmaps aligned with business goals
• Strong background in internal product development with focus on user experience, scalability, and adoption
• Experienced in scouting, assessing, and onboarding external tech solutions with ROI-driven approach
• Skilled in cross-functional collaboration with Sales, Operations, IT, Marketing, and Innovation teams
• Strong change management and communication skills to drive tool adoption and behavior change
• Track record of developing enablement materials and thought leadership content for internal and external audiences
• Proficient in managing vendor relationships, contracts, and integrations
• Familiar with sales tech platforms (e.g., Salesforce, Outreach, Seismic, HubSpot) and enterprise ecosystems
• Bachelor’s or Master’s degree in Business, Engineering, or a related field; certifications in Agile/Product Management a plus

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents