Coordinator, HSI and Scholarships Program

JOB SUMMARY: 

The AOPA Foundation Program Coordinator provides comprehensive customer service support across multiple foundation initiatives. This role serves as a frontline representative for the You Can Fly High School initiative and the AOPA Foundation Scholarships program.  Additionally, the Coordinator provides general support to the broader You Can Fly program. This role addresses inquiries and provides guidance to students, educators, scholarship applicants, and other stakeholders while ensuring exceptional service delivery that advances the Foundation's mission. 

The AOPA Foundation’s High School Aviation Initiative consists of aviation pathways for students in grades 9-12 with fully developed year-long courses (a Career and Technical Education pathway) and provides associated teaching materials delivered through a digital platform to classroom teachers. 

The AOPA Foundation Scholarships Program administers the awarding of approximately $2M annually in scholarships for primary flight training, advanced ratings/certificates, aviation maintenance, and more. 

ESSENTIAL FUNCTIONS: 

The Coordinator, High School Initiative and Scholarships Program will perform a wide range of tasks designed to support the continued growth and smooth operation of the High School Aviation Initiative and Scholarships Program. 

Execute High School Aviation Initiative’s daily operations, projects, and programs (50%): 

Serve as primary point of contact for high school educators and administrators implementing the AOPA aviation STEM curriculum. 

Respond to technical support requests and curriculum implementation questions via phone, email, and online platforms or refer inquiries to stakeholders as appropriate. 

Coordinate registration and onboarding for new schools joining the program and renewal programs. 

Assist with teacher professional development logistics and follow-up support. 

Help maintain program data and track school participation metrics. 

Execute Scholarship Program daily operations, projects, and programs (50%): 

Provide responsive customer service to scholarship applicants and recipients. 

Answer application process questions and troubleshoot submission issues. 

Assist with application review logistics and committee communications. 

Help process scholarship award documentation and coordinate disbursements. 

Maintain scholarship recipient documentation and track program outcomes. 

Support post-award follow-up and alumni engagement efforts.  

**Although this job description aims to capture the majority of the position duties, other duties may be assigned based on business and departmental needs.  

REQUIRED JOB QUALIFICATIONS: 

Bachelor's degree or equivalent experience 

1-3 years of customer service experience 

Excellent written and verbal communication skills 

Strong attention to detail and organizational abilities 

Proficiency with the Microsoft Office suite 

Ability to prioritize tasks and manage multiple inquiries simultaneously  

PREFERRED JOB QUALIFICATIONS:  

Experience with scholarship administration or nonprofit organizations strongly preferred 

Knowledge of the aviation industry or educational programming preferred  

WORKING CONDITIONS: 

This position works in an office setting, in a climate-controlled environment. 

Typical working hours are 8:30 am – 5 pm, Monday through Friday, with a one-hour lunch break.  

PHYSICAL DEMANDS: 

The physical demands of this position are typical of a standard office environment. While performing the duties of this job, the employee will regularly be required to: 

Sit for extended periods while working at a computer or attending meetings. 

Use hands and fingers to operate a computer keyboard, mouse, and other office equipment. 

Communicate effectively via email, phone, and in person, which requires clear speech, hearing, and vision. 

Occasionally lift or move items weighing up to 15 pounds, such as boxes of materials or equipment. 

Occasionally, stand, walk, and reach with hands and arms during normal office activities. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

ADDITIONAL INFORMATION:  
 
This position is located at AOPA’s Frederick, MD headquarters.   

The salary range for this position is: $45,000 - 52,000, depending on education and experience. 

BENEFIT INFORMATION: 

Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program (so you can keep flying and remain proficient) 

Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date 

Flexible Spending Plans 

Health Savings Plan with employer contribution (for eligible participants) 

401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution 

Company paid Short and Long-term Disability Insurance 

Company paid Life Insurance and AD&D insurance with the option to buy up  

Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure) 

Paid Holidays: 12 holidays 

Personal days: 3 (prorated based on hire date) 

Volunteer day: 1 (prorated based on hire date)  

Work From Home Fridays 

Paid Parental Leave  

AOPA Membership 

Employee Assistance Program 

Wellness Program (earn medical insurance premium discounts) 

Gym Reimbursement Program 

Supplemental insurance options (critical illness, accident, hospital indemnity) 

Tuition Reimbursement Program  

Discount on AOPA swag 

Business casual dress code 

Free coffee, tea, hot cocoa