Senior Salesforce Administrator

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior Salesforce Administrator

Location: India

Workplace Type: Remote

As the Senior Salesforce Administrator at Porch, you will play a critical senior leadership role in shaping and evolving our Salesforce platform to support strategic business initiatives. We are seeking a proactive, experienced professional who can lead a team of Salesforce administrators while also contributing hands-on to the design, enhancement, and governance of our Salesforce ecosystem.

In this role, you will help to manage the Salesforce product roadmap, gather and prioritize requirements, and architect scalable solutions aligned with best practices. You will lead and mentor a team responsible for user management, support, training, and implementation—ensuring user satisfaction remains a top priority. 

Senior Salesforce Administrator Responsibilities

• Lead and mentor a team of Salesforce administrators, providing technical guidance, support, and professional development.
• Collaborate with cross-functional teams to gather requirements, design solutions, and manage implementation timelines.
• Ensure platform stability and user satisfaction by owning support processes, training programs, and user enablement initiatives.
• Drive platform enhancements and continuous improvement by identifying inefficiencies and implementing scalable solutions.
• Manage governance and change control to ensure compliance, data integrity, and secure deployment practices

General Responsibilities 

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Work within Agile Software Development framework to include 2 week sprints as well as documenting and updated tickets in JIRA.
• Identify unused or underutilized platform features
• Help maintain a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training 
• Technical documentation
• Working with integrated applications to include Calendly, Marketing Automation Tools, Tableau, etc.  

  Required: 

• Strong Salesforce product knowledge and at least 6+ years’ of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product] 
• Trailhead Badges/Super Badges 
• Certified Salesforce Administrator 

Desirable: 

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder 
• Bachelor’s/Postgraduate degree, or professional qualification 

Knowledge, Skills, and Abilities 

Required: 

• A proactive attitude to platform enhancements 
• Designing scalable, best practice solutions  
• Excellent relationship-building skills 
• Ability to liaise with stakeholders at all levels 
• Translating requirements into technical solutions 
• Experience in change management and governance 
• Training end users and key stakeholders 
• Technical documentation 
• Available and responsive to questions 
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports 

The application window for this position is anticipated to close in 2 weeks (10 business days) from June19,2024. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member 

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.    

• Our benefits include medical insurance, accident insurance and retiral benefits.  
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events. 

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What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.