Offer summary

Qualifications:

High school diploma required; associate or bachelor's degree preferred., Experience in healthcare or customer service is advantageous., Strong communication and interpersonal skills., Basic knowledge of medical billing, insurance, and HIPAA regulations..

Key responsibilities:

Answer patient inquiries and address concerns to ensure a positive experience.

Assist with billing, collections, and patient account questions.

Support insurance companies and third-party entities with account-related issues.

Maintain confidentiality and adhere to HIPAA guidelines.

Job description

Are you passionate about helping others and delivering exceptional service? As a Patient Services Representative, you’ll play a key role in ensuring patients receive the care and support they need. In this role, you’ll address patient inquiries and concerns with empathy and efficiency, acting as a vital connection between patients, their families, and medical professionals.

We’re seeking detail-oriented individuals with a strong understanding of healthcare policies and procedures, who are dedicated to providing outstanding service. If you thrive in a fast-paced environment and want to make a positive impact, we’d love to have you on our team!

Key Responsibilities:

Engage with Patients
Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.
Billing and Collections
Collect outstanding balances and assist patients with billing-related inquiries.
Coordinate with Third Parties
Support insurance companies and other entities with patient account-related questions.
Proactive Outreach
Place outbound collection calls to follow up on patient accounts.
Team Collaboration
Cross-train and support your team to ensure seamless operations and task continuity.
Maintain Confidentiality
Uphold HIPAA guidelines to protect patient health information.
Exhibit Professionalism
Demonstrate reliability, punctuality, and alignment with company values and goals.

Qualifications

High school diploma required; associate or bachelor's degree preferred
Experience in a healthcare or customer service setting is an advantage
Strong communication and interpersonal skills
Basic understanding of medical billing, insurance processes, and HIPAA regulations
Ability to handle confidential information with integrity and discretion
Organized, detail-oriented, and able to multitask in a fast-paced environment
Familiarity with healthcare systems or contact center software is a plus