Agent Support Representative

Job Description

American-Amicable is growing and we’re adding customer service professionals to our Agent Support Team. As a member of this client-focused team, you will provide excellent customer service primarily on phone and chat communication with our field agent partners in English and Spanish.

Your Day to Day

• Communicates with agents through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.

• Support internal departments with information regarding application status and quotes.
• Update queue and encourage callers to use chat feature for future inquiries.

What You Have

• High School Diploma or equivalent required
• Two years of customer service or administrative experience. Previous insurance or financial service industry experience preferred.
• Ability to type a minimum of 35wpm

We Offer

• Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)

• A Human Approach

• Career Advancement

• Professional Development Opportunities

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Company

Posting End Date

About us

American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.