Travel Industry Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us. 

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

About Four Seasons Resort Peninsula Papagayo, Costa Rica:  

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.

The Opportunity
We are looking for a dynamic sales person to promote and sell to the west coast and international markets for our eco-adventure property Four Seasons Resort Peninsula Papagayo, Costa Rica.  This position is remote and to be based in a city with easy access to both the resort and assigned market in the United States, ideally on the West Coast. Travel within the market and to the resort is required.

Essential Functions

Sales & Business Development

• Sales Philosophy: Aggressive in pursuing lead opportunities                       
• High degree of determination and passion
• Resilient
• Motivated by goal achievement
• Proactively solicit and confirm business from travel agencies
• Develop and maintain a strategic target account list, with a focus on high-value opportunities.
• Conduct outside sales calls, trade shows, site inspections, fam trips, and client entertainment.
• Collaborate with the Worldwide Sales Office (WSO) and participate in global sales initiatives.

Sales Execution & Effectiveness

• Extensive product and destination knowledge of own and competing destinations
• Achieve sales goals and conversion metrics through effective selling techniques.
• Ensure proper Delphi hygiene, documentation, and follow-up on all leads and bookings.
• Serve as a liaison between clients and operations teams to ensure seamless execution.
• Represent the hotel professionally in all interactions and foster repeat business.
• Prioritizing & Time Management: Prioritize active selling, solicitation and business development as core job function.
• Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential
• Traditional & Digital prospecting Skills         
• Time Management Skills
• Selling through email and person to person 
• Ability to influence through logic and planning
• High degree of independent judgement
• Negotiation Skills and experience with contracting
• FS Sales resource platforms (SalesDesk, Varicent, Golden, Sales Resources, etc.)

Product Knowledge and Training:

• Maintain thorough and complete product knowledge of resort and offerings including F&B, Spa and recreation.  Possess an in-depth understanding of comp set’s Features/Advantages/Benefits.
• Maintain a good understanding of the Hotel’s Revenue Management strategy and seasonality pressures that impact business conditions.
• Independently perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships.
• Demonstrate curiosity and continuous learning related to the market, competitive landscape and selling skills

Administration:

• Establish and maintain strong Golden Sales & Catering hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
• Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business.

Generic Skills:

• Ability to work independently, solve problems, take initiative, and demonstrate solid judgement
• Maintain a professional appearance and conduct personal behaviour in a mature professional business manner where representing the hotel or company.
• Receive and share constructive criticism.
• Perform all tasks as assigned by hotel management.