Offer summary

Qualifications:

Bachelor's degree or equivalent in a relevant field., Strong organizational and attention to detail skills., Proficiency in basic computer applications and willingness to learn industry-specific software., Excellent communication skills in English, both written and verbal..

Key responsibilities:

Assist in managing customer transitions from implementation to support.

Support documentation of processes, best practices, and operational improvements.

Collect and analyze support metrics to identify trends and areas for improvement.

Participate in special projects related to support operations and efficiency.

Job description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

As a Support Operations Analyst, you will play a key role in ensuring a smooth transition of customers from implementation teams into support. This role involves coordinating documentation and technical requirements, assisting with operational improvements, and contributing to the efficiency of the support team. You will gain hands-on experience with support operations, data analysis, software testing, and documentation, making this an excellent opportunity for someone looking to grow in the software and support industry.

Responsibilities:

Assist in managing customer transitions from implementation to support, ensuring all documentation and technical requirements are met.

Support the documentation of processes, best practices, and operational improvements.

Collect and analyze support metrics to identify trends and areas for improvement.

Assist in unit testing changes to the support case management tool (ServiceNow).

Generate software licenses as needed to support the team.

Collaborate with cross-functional teams to enhance overall support processes.

Participate in special projects related to support operations and efficiency.

Excellent written and verbal communication skills.

Generate clear and concise documents, including reports and procedural guides (knowledge articles).

Required:

Strong attention to detail and organizational skills.

Ability to prioritize and manage multiple tasks efficiently.

Proficient in basic computer applications and a willingness to learn industry-specific software/tools.

Excellent listening, oral, and written communication skills with strong interpersonal skills.

Possess strong sense of teamwork, integrity, and positive attitude.

Proactive attitude and a willingness to learn and grow in the role.

Fluency in English.

Preferred:

Supply Chain and Distribution Industry knowledge and experience.

Experience in Windows OS, VPN, and Remote Desktop.

Prior experience with ServiceNow, NetSuite, or other industry standard ticketing system.

Basic knowledge of software testing concepts.

Understanding of customer support processes and best practices.

Experience analyzing data to find trends and insights.

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.