Offer summary

Qualifications:

Bachelor's or Master's degree in Chemistry or related fields, obtained within the last 2 years., Minimal to no prior relevant work experience., Ability to communicate in English; Mandarin skills are advantageous., Strong technical knowledge and troubleshooting skills for complex instruments and systems..

Key responsibilities:

Provide remote hardware and software technical support to customers and field personnel.

Troubleshoot and resolve technical issues proactively and reactively.

Support repair or refurbishment of complex instruments in service or refurbishment centers.

Assist in identifying sales opportunities during customer interactions.

Job description

Job Description

Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.

This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio.

Responsibilities may include technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration and e-Learning platforms.

May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent service center or refurbishment facility, applying a high level of technical knowledge/skill of various instruments/systems/solutions and periodically serving as an expert resource to the product support and field teams.

May support 3rd party products and occasionally visit customer site.

Leverages post sales interactions with customers to probe and qualify further revenue opportunities.

May book transactional sales opportunities and provide highly qualified leads to sales.

Qualifications

Graduated Bachelor's or Master's Degree in Chemistry and related fields no later than 2 years.

Generally, requires minimal to no prior relevant work experience.

Able to communicate in English and Mandarin as advantage.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.