Offer summary

Qualifications:

Minimum 3 years of experience in IT support or system administration., Fluent in English, with strong communication skills., Proficient in Windows Server OS (2008 R2, 2012 R2, 2016) and networking concepts., Knowledge of virtualization platforms like VMware ESX(i) or Microsoft Hyper-V is a plus..

Key responsibilities:

Troubleshooting and analyzing backup issues, including log investigations.

Serving as a technical point of contact for IT professionals and clients.

Managing customer support cases from initiation to resolution, including troubleshooting and education.

Documenting all customer interactions accurately within SLA using CRM tools.

Job description

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are now looking for Virtualization Backup Engineer who will support Veeam Backup and Replication solution.

Please note that this position is being offered as a fixed-term, 1-year contract to provide maternity leave coverage.

Your tasks will include:

Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool

What we expect from you:

3+ years of experience in IT support or system administration
Fluent English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

We offer:

Private medical insurance for you, one adult dependent, and your children
Meal tickets
Private pension plan
Life insurance
Vision reimbursement
Annual leave and additional vacation days based on tenure
Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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