Offer summary

Qualifications:

Minimum of 3 years experience in Site Reliability Engineering or System Engineering roles., Hands-on experience managing production Kubernetes environments, such as EKS., Proficiency with scripting languages like Python, Ruby, or Bash., Strong understanding of DevOps principles and AWS technologies..

Key responsibilities:

Maintain and improve the reliability, scalability, and performance of the platform.

Support and operate Kubernetes clusters and other systems like Elasticsearch and RDS.

Contribute to deploying and tuning observability tools such as Prometheus and Grafana.

Participate in incident response and on-call rotations.

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

Roadie is seeking a Site Reliability Engineer to join our growing Technical Operations Team. We're looking for someone with a solid understanding of site reliability practices and hands-on experience working with production Kubernetes environments. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard Dev Ops principles, AWS, scripting languages and Kubernetes.

What You'll Do

Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines
Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis
Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic
Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization
Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs)
Write scripts and build automation to streamline operations and reduce manual work
Help troubleshoot production and non-production issues as part of the incident response process
Participate in an on-call rotation

Technology We're Using Now

Python, Ruby on Rails, Golang
React/Redux, Objective-C and Swift, Android
Postgres, Redshift, Redis, Kafka
AWS/GCP
Docker/Kubernetes
OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
Git/CircleCI
ArgoCD

What You Bring

3+ Years in various SRE roles
3+ Years in various DevOPS/System Engineering roles
3+ Years of experience building and managing production Kubernetes infrastructure
3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
Experience with Infrastructure as code such as Terraform or Crossplane
Experience with CI/CD Development tools (CircleCI, etc.)
Experience with GitOPS Tools (ArgoCD)
Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
Must be able to work independently, be self-motivated and handle multiple priorities
Comfortable working in a fast-paced agile environment

Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done

Required profile