Career Opportunities: Manager, Project Management Office (11407)

Career Opportunity

Are you a leader with strategic and problem-solving skills? Do you possess exceptional communication skills and a passion for leading key project management processes? Are you committed to delivering critical initiatives while upholding the highest standards of performance and quality? If so, we have an exciting opportunity for you!  Our Information Technology Services (ITS) department is looking for a Manager, Project Management Office (PMO) to join our team.

What You Will Do

Reporting to the Director of Project Management, the Manager PMO will spearhead a dynamic team dedicated to shaping and refining ITS Project Management processes. This role is pivotal in ensuring consistency, structure, and comprehensive oversight in the planning, execution, and delivery of ITS capital projects. The Manager PMO will play a crucial role in aligning these projects with major ITS strategic initiatives, driving forward our organizational goals with precision and excellence. You will lead strategic business modeling to support portfolio, program, and project delivery, implement processes to track, monitor, and report on budget, schedule, and scope, and , develop, enhance and maintain ITS project management KPIs and trend reports. This role is pivotal in ensuring that ITS projects are delivered effectively, aligning with strategic goals, and maintaining high standards of quality and performance.

Manage the development of Project Viability Assessments (PVA) to determine objectives, scope, risks, benefits, and costs, and oversee detailed project plans covering all phases of the IT Services Project Management Life Cycle to ensure deliverables and performance objectives are met within approved budgets and schedules.

Develop project management tools and processes to support ITS project managers, ensure changes to processes and procedures are reflected in the ITS project management framework, and educate senior managers, business users, and technology peers on technology trends and the effective use of business and technology solutions.

Manage analysis requested by the Project Steering Committee, oversee and coordinate activities of staff and external contractors, and liaise with project sponsors and the Project Steering Committee on all project matters.

Develop short and long-term KPIs to evaluate initiatives and delivery models, participate in the preparation of quality assurance plans, and ensure effective teamwork, high standards of work quality, and continuous learning.

Delegate assignments, direct workflow, and monitor work results. You will coach and train section staff, providing guidance and direction, and motivate and reinforce the performance of team members towards goal accomplishment.

Demonstrate behaviors that support and promote diversity, equity, anti-racism, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will help remove barriers and accommodate employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Additionally, you will participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Significant project management experience in setting up and managing a Project Management Office (PMO) or equivalent, with comprehensive knowledge of project management, systems development methodology, and quality assurance principles and practices.
• Ability to prepare and monitor project budgets and conduct cost/benefit assessments.
• Proven track record in managing and delivering major IT strategic initiatives.
• Experience in developing and implementing business processes with excellent follow-through skills.
• Ability to think strategically with an appropriate level of detail analysis for planning and executing deliverables.
• Proven leadership and strategic planning skills, with the ability to establish and articulate goals, develop and execute strategies, and track and measure results.
• Strong customer service focus, with the ability to develop relationships with and influence senior leadership.
• Experience working and managing relationships with business groups, vendors, and suppliers.
• Strong technical skills, sound business judgment, superior organizational, analytical, and problem-solving abilities, as well as highly developed interpersonal, verbal, and written communication, facilitation, and presentation skills.
• Demonstrated ability to effectively motivate and lead staff, with strong negotiating and consensus-building abilities.
  Strong Organizational Change Management experience, obtained through implementing changes department-wide to various levels of technically astute resources.
• Completion of a University degree in Computer Science, Engineering, Business or related discipline combined with several years of progressive and successful project management experience or a combination of education, training and experience that is deemed equivalent.
• Technical certification as well as Project Management Professional (PMP) certification by the Project Management Institute or Equivalent certification through other organizations are considered an asset.
• Working knowledge of human rights legislation and corporate policies, including the Ontario Human Rights Code, Occupational Health and Safety Act, and applicable TTC policies including but not limited to Respect and Dignity and Workplace Violence is required.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. 

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
 

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.