Offer summary

Qualifications:

Minimum of four years of medical practice experience or related field., Bachelor's degree in business, healthcare, or related discipline, or equivalent experience., Knowledge of Medicare Part B and private payer billing policies., Proficiency with practice management software and Microsoft Office..

Key responsibilities:

Provide remote support and training to customers on the InfoDive system.

Resolve client issues via phone, email, and online support, documenting incidents in CRM.

Maintain customer relationships and ensure high levels of customer satisfaction.

Assist with product demonstrations and support special projects related to technology offerings.

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

The Client Services Specialist will be part of a small and efficient team of professionals who provide remote support for all facets of the InfoDive system. By leveraging exceptional customer service skills and an understanding today’s health care processes and trends, the Client Services Specialist will solve a wide variety of challenges in a fast-paced environment via phone and online support of the InfoDive software application and associated services, as well as ensuring client satisfaction of InfoDive product and features.

Primary Duties and Responsibilities:

Provide product support for customers
Provides phone, email and on-line/Web assistance in resolving support issues
Provides customer training as needed for on-boarding of new customers or refresher for existing customers
Provides effective customer service in a timely fashion
Utilizes soft skills and troubleshooting skills to resolve client issues and questions
Asks probing questions to gather relevant information on routine and complex calls
Uses effective listening skills to develop understanding of client questions or issues
Documents, tracks and monitors client incidents in CRM system
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
Communicates information to both technical and nontechnical personnel
Articulates technology and product positioning to both business and technical users within a practice
Works in conjunction with sales team as a business operations advisor and product advocate for Division’s products
Adheres to standards and procedures for project reporting, problem resolutions and documentation
Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately
Maintain awareness of competitive activity and industry trends
Provides follow up calls to customers when appropriate and escalate problems as necessary
Assists in delivery of product demonstrations to practices
Assists with implementation of special projects and/or contracting relating to technology offerings within the practices
Identify, troubleshoot and assist customers with technical issues
Other related duties assigned as needed

Required Skills and Qualifications:

Requires a minimum of four (4) years progressively responsible related medical practice experience
Bachelor's degree in business administration, economics, health care administration, operation research, public health administration, or other related field, or four (4) years of experience in a directly related field
Experience with Medicare Part B and Private Payer Billing and reimbursement policies and procedures
Working knowledge of at least one Practice Management Software System
Knowledge and experience with Payer contract structure
Excellent analytical skills
Excellent organizational skills
Demonstrated strong communication and interpersonal skills
Knowledge of organization’s policies and procedures
Knowledgeable on the various types of computer hardware and software customary to medical practice environment
Ability to work independently and as part of a team
Proficient in Microsoft Office applications

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$86,500 - 123,860

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned