Offer summary

Qualifications:

Diploma or Bachelor's degree in Marketing, Communication, Business Management, or related fields., 2-3 years of work experience as an E-commerce Executive preferred., Strong analytical skills with proficiency in web analytics and sales data interpretation., Excellent communication, project management, and organizational skills..

Key responsibilities:

Manage and optimize e-commerce platforms to ensure a seamless shopping experience.

Develop and execute digital marketing campaigns to increase traffic and sales.

Analyze customer behavior and market trends to improve online offerings.

Coordinate order processing, delivery, and customer service to ensure satisfaction.

Job description

As the E-commerce Executive for Boxgreen in Kuala Lumpur, you will be instrumental in expanding our online marketplace presence. This hands-on role encompasses overseeing all e-commerce operations, from meticulously optimizing product listings to deploying effective digital marketing campaigns. You will also analyze customer behavior and performance data to continually enhance the online shopping experience, driving increased revenue and customer satisfaction. This is an ideal opportunity for a professional eager to translate strategic marketing insights into tangible e-commerce growth.

Key Responsibilities

Manage and optimize our e-commerce platforms (website, Lazada, Shopee, Amazon, TikTok Shop, Fairprice Online), ensuring a seamless purchasing experience.
Take accountability for all e-commerce operations and marketing execution across channels.
Develop and implement impactful digital marketing campaigns to boost traffic, increase conversion rates, and accelerate online sales.
Manage inventory and promotional mechanisms (e.g., bundle creation, discount activation, vouchers) to ensure consistent stock and effective promotions.
Analyze customer behavior, website analytics, and market trends to pinpoint opportunities for improvement and continuously optimize the online shopping experience.
Coordinate order processing, delivery, and returns to ensure timely and accurate fulfillment, working closely with our logistics and customer service teams.
Track, report, and present key performance indicators (KPIs) such as website traffic, sales figures, and customer engagement metrics, providing actionable insights.
Manage relationships with key accounts and third-party platforms, which may include negotiating rates, fostering partnerships, and managing promotions.
Collaborate effectively with cross-functional teams to ensure the seamless execution of all e-commerce initiatives.
Oversee customer service for our online customers, ensuring prompt issue resolution and maintaining high satisfaction levels.
Conduct regular competitor and market analysis to stay ahead of industry trends and best practices.
Ensure all digital content, product information, and legal disclaimers are accurate, compliant, and consistently on-brand.
Any other duties and projects assigned by the supervisor.

Requirements

Diploma/Bachelor Degree in Marketing, Communication, Business Management or any related courses
At least 2-3 years of work experience as an Ecommerce Executive is preferred.
Strong analytical skills with proven proficiency in interpreting web analytics and sales data.
Excellent communication, project management, and organizational skills.
Ability to work collaboratively across departments and efficiently manage multiple projects simultaneously.
Strong knowledge of the industry and market trends
Able to based in KL

Why Apply?

Chance to work with one of the fastest growing food startups based in Singapore
A flexible work environment with primary work-from-home arrangements in Kuala Lumpur, complemented by regular in-person meetings for team collaboration
Be part of something good, from our nonprofit work to sustainability initiatives
Great working environment (Awarded 2022 Asia Best Workplaces Award)
For more details, please visit our career page: https://www.boxgreen.co/pages/careers

About Boxgreen

Boxgreen was started with a vision to make people happy and healthy at work! We are a technology-enabled provider of healthy food & wellness services to hundreds of offices to date. We are constantly evolving, along with our customers' preference and constantly launching innovative products. We are a fun, fast growing, venture backed company.

We are also B Corp Certified which means were constantly working towards a sustainable business, doing our best to do good for our team, our snackers, our community and our suppliers. Snacking with us helps train and employ people in vulnerable communities through employment and training opportunities.

Location: Kuala Lumpur, Remote Work
Working Hour: Mon to Fri (9.30 am to 6.30 pm)

Required profile