Service Writer

Description

Service Department Operations:

• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.
• Manage time cards and input into both Paycom and PFW/CDK
• Code invoices for payment
• Return cores and unused parts from service work orders.
• Maintains a clean and safe work area.
• Accounts for all time on a time card and for all material used in performing assigned duties
• Handles service department filing and records.
• Updates customer profiles using equipment, hours or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.
• Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations. 
• Completes other duties as assigned.

2. Customer Service:

• Answer phones – direct phone calls, if no one is available, help when possible or take a message
• Assist in handling customer complaints and concerns
• Greet customers immediately in a courteous manner
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

 3. Commitments

• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers, other employees and owners
• Focus on Quality & Service
• Be neat and clean
• Demonstrate an interest in growing the dealerships business

Qualifications

•  Must have outgoing, friendly personality and superior communication & customer service skills
• Experience working in a service department
• Ability to write and work on routine reports and correspondence
• Good computer skills
• Knowledge of office procedures
• Good organizational ability
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent

Physical Demands:

• The noise level in the work environment is usually moderate
• Requires the use of both hands