Vice President of Inside Sales

Description

Senior Vice President (SVP), Inside Sales

Who We Are:

Kurv is a trusted provider of payment solutions to businesses of all kinds. We simplify payments so that our customers have the freedom to grow. Our ecosystem of payment solutions enables us to meet unique needs of each of our customers. 

Our business is built on a simple idea: better payments mean better business.

Vision: To keep payments simple in a complex world.

Mission: We're building an ecosystem of payment solutions that are driven by advances in technology — but remain focused on connecting people.

About the Role

As SVP, Inside Telesales & Call Center, you will lead a high-volume, performance-driven sales organization. This includes oversight of Directors of Sales, Call Center operations, and supporting functions. You’ll define and execute a strategic vision to drive revenue growth through sophisticated, phone-based sales channels in a data-centric environment.

Key Responsibilities

Strategy & Revenue Growth

• Develop and execute a comprehensive telesales strategy across inbound, outbound, upsell, and cross-sell channels.
• Set and manage KPIs (e.g., call volume, conversion rates, pipeline metrics) and forecast quarterly/annual performance.
• Collaborate with C-suite leaders (Marketing, Product, Finance) to align go-to-market strategies and budgets.

Leadership & Team Development

• Hire, mentor, and retain high-performing Directors and Managers across Inside Sales and Call Center teams.
• Implement structured training, call review processes, and incentive programs to drive excellence.
• Foster a culture of accountability, continuous improvement, and high performance.

Operations & Process Optimization

• Standardize scripts, objection-handling frameworks, and dialer workflows aligned with brand and compliance standards.
• Lead CRM and sales tech stack adoption (e.g., Salesforce), leveraging analytics to improve conversion and lead velocity.
• Ensure seamless coordination between telesales and field sales teams with clear hand-off protocols.

Metrics & Performance Management

• Build and maintain dashboards to monitor performance at all organizational levels.
• Analyze performance drivers and proactively adjust strategies and operations.
• Conduct regular reviews of call quality, customer satisfaction, and SLA adherence.

Cross-functional Collaboration

• Partner with Marketing on demand generation and lead nurturing strategies.
• Work with Product to align messaging and value propositions.
• Coordinate with HR, L&D, and Facilities to scale operations and support growth.
• Address customer escalations and lead initiatives to enhance customer experience (CX).

Experience & Qualifications

• Education: Bachelor’s degree required; MBA or advanced degree preferred.
• Experience: 10+ years in sales, including 5+ years leading large telesales/call center teams.
• Track Record: Proven success in scaling high-performing inside sales organizations.
• Technical Skills: Proficiency with CRMs (Salesforce, HubSpot), call analytics, dialer tech, and AI-driven tools.
• Analytical Acumen: Strong data orientation with the ability to build dashboards and make insight-driven decisions.
• Leadership: Strategic thinker with experience in forecasting, budgeting, and cross-functional collaboration.
• Industry Background: B2B, SaaS, fintech, or call center-heavy industries; healthcare/B2C experience is a plus.

Work Conditions

• In-office presence required, with occasional executive travel (e.g., town halls, quarterly reviews, sales kickoffs).
• Availability to manage escalations or critical issues outside regular business hours.

Compensation & Benefits

• Base Salary: $150K–$200K+ (dependent on location and company size).
• On-Target Earnings (OTE): $300K–$400+ (base + performance incentives).
• Equity: Competitive equity package available.
• Benefits: Comprehensive health, dental, vision, 401(k) match, generous PTO, and professional development support.

Qualifications