Family Services Specialist I/II

extra holidays
Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Minimum of two years of clerical office experience in a social work or public sector environment for Level I., Bachelor's degree or an associate's degree with relevant experience for Level II., Alternative qualifications include experience as a Family Services Specialist., Valid driver's license and ability to travel occasionally..

Key responsibilities:

  • Greet clients professionally via phone or in person.
  • Assess clients' needs and determine program eligibility.
  • Manage a caseload and document eligibility information.
  • Make referrals to community resources and participate in staff meetings.

Oklahoma Department of Human Services logo
Oklahoma Department of Human Services Civic and Social Organization Large https://www.okdhs.org/
5001 - 10000 Employees
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Job description

Family Services Specialist I/II

This position is located in Sallisaw, Oklahoma.

Annual Salary:

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Minimum Qualifications:

Level I: 

  • Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
  • OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. 

Level II: 

  • Education and Experience requirements consist of a bachelor’s degree;
  • OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
  • OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. 
  • OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

  • Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
  • Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.  
  • This position may be full-time in an office setting, full-time work from home, or a hybrid of the two.
  • Interview clients in an office setting or via phone.
  • Manage a caseload.
  • Compile data and complete documentation for eligibility.
  • Make appropriate program referrals to community resources.  
  • Participate in individual and staff conferences. 
  • Must attend all mandatory trainings associated with the position. 

__________

If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-KM136

83003633/JR47528

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Civic and Social Organization
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Data Compilation
  • Clerical Works
  • Social Skills
  • Professionalism
  • Communication
  • Problem Solving

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