Online Help Desk Technician

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.  Apply here for your next career!

Academy of Art University seeks an Online Help Desk Technician to support faculty and students with any questions they may have regarding the use of online educational systems, browser configurations, the downloading and uploading files and any other technical or administrative issues they might encounter while participating in their online classes. The focus of this position is to resolve user problems as quickly and as courteously as possible. Additional responsibilities include:

• Provide feedback and insight into user opinions of the system to help identify problem trends and possible need for improvements
• Resolve user problems and escalate issues to the appropriate person when necessary
• Conduct online system testing for new applications
• Provide web-site maintenance
• Assist with administrative tasks and special projects

Requirements:

• Must have at least one - two years in a customer service position; help desk experience preferable and within an educational setting
• Must possess excellent knowledge of both PC and Mac operating systems, mobile OS and have familiarity with Microsoft Office suite
• Knowledge of Internet browsers, and an excellent ability to use and navigate the Internet is essential
• Must have excellent troubleshooting skills, be able to provide quality customer service and work well with other staff, faculty, and students
• An ability to communicate well both verbally and in writing is required
• Knowledge of relevant specialty software, (e.g., Adobe Creative Cloud Suite, Maya, Studio Max, MX Flash, Quark, Final Cut, Avid Xpress, AutoCAD, After Effects, Motion Pro) a plus but not required

Hours: Sunday through Thursday, 3:30pm - 12:00am PST

This is a fully remote role.

Compensation: $17.50 - $19.50 per hour based on location and experience

Application Deadline: July 8, 2025

Benefits:

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. 

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.