Offer summary

Qualifications:

High School Diploma or GED with 3 years of related experience, or a relevant degree with up to 1 year of experience, or 5 years of related experience., Proficiency in Microsoft Word and Excel., Strong communication skills, able to handle high-pressure situations., Ability to multitask and make sound decisions in a fast-paced environment..

Key responsibilities:

Answer inbound billing inquiries via phone and email.

Review and discuss contract terms, invoicing, and accounts receivable with clients.

Document client interactions accurately in Salesforce.

Collaborate with internal teams to resolve client inquiries.

Job description

Company

Cox Automotive - USA

Job Family Group

Finance

Job Profile

Billing Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Billing Support Specialist contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors.

The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams.

This is a fully remote position-Monday through Friday currently, 8am-4:30pm EDT (hours subject to change to meet business needs).

Key Job Responsibilities:

Answer inbound inquiries, via phone and email, from external and internal clients related to Billing
Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce
Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries

Qualifications:

Minimum-

High School Diploma/GED and 3 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
OR 5 years’ experience in a related field
Experience with Microsoft Word and Excel
Must be able to multitask and make sound decisions in a fast-paced environment
Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients

Preferred-

Experience with Salesforce, SAP, Oracle RMB preferred

Experience with Genesys Cloud and High Radius preferred

Bachelor’s degree preferred

Experience in the Auto Retailing industry preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 07/07/2025

Required profile