Offer summary

Qualifications:

Minimum 5 years of software implementation experience, preferably in radiation therapy., Proficiency in Salesforce.com at an expert level., Strong communication and interpersonal skills for diverse stakeholder interaction., Educational background or experience related to patient safety or healthcare..

Key responsibilities:

Manage and coordinate software implementation projects from pre-sale to customer Go-Live.

Act as the customer advocate and liaison between departments.

Monitor project progress, costs, and schedules to ensure successful outcomes.

Collaborate with sales and technical teams to facilitate smooth implementations.

Job description

Job Title: Project Manager - Implementations

Department: Project Management

Job Description:

The Project Manager - Implementations is responsible for managing software implementation projects by

coordinating internally from pre-sale through order booking, site preparation, software installation,

configuration/verification, training, and customer clinical Go-Live, ensuring the customers achieve clinical

adoption quickly and efficiently. The Project Manager acts as the customers advocate, facilitating a

smooth hand-off to the Real Time Support Operations team.

Key Areas of Responsibility

∙Initiate projects in salesforce.com as customer orders are booked. Oversee 50-75

implementation projects at a time.

∙Coordinate schedules of customer resources along with internal resources to make efficient use

of time and achieve rollout goals. Ensure both parties are properly prepared and have allocated

the required resources for each step of the process.

∙Check-in on customers on a regular basis to ensure successful progression of the project in

terms of cost, schedule and software/workflow functionality with the ultimate goal of achieving

productive clinical usage and moving on to standard customer support.

∙Act as the customers advocate and liaison with other departments within the organization.

∙Capture detailed information about clinical or technical issues and roadblocks and translate that

into Product Development changes leading to improvement.

∙Work with the Sales Department during the sales process to help ensure their success and set

the customers’ expectations on roles, responsibilities, requirements, and timeframes for the

successful implementation of the products.

∙Assist with beta partners as they implement new modules and features and determine how these

changes might impact new users and implementations.

Skills, Knowledge & Experience

∙5+ years of software implementation experience, preferably in radiation therapy.

∙Proven Salesforce.com proficiency at the expert level

∙Ability to measure and analyze overall project performance in terms of project cost, project

schedule, Client software performance, and customer satisfaction.

∙Creative thinker able to identify and implement potential opportunities for process improvements

in terms of shortening project cycle times while increasing project resource utilization.

∙Proficiency in MS Office, MS Teams and JIRA issue tracking software.

∙Strong written and verbal communication skills

∙Excellent people and management skills to interact with customers, colleagues and cross-

functional teams, and SNC senior management.

∙Capable of managing across a diverse cultural spectrum worldwide (US, EMEA, APAC, CALA) and

the wide range of customer clinical and administrative environments (physicists, doctors, IT

departments, therapists, exec management, etc.)

∙Graduation or equivalent experience required

Requirements

Requirements:

Relevant educational background and experience in patient safety or related field
Strong presentation and communication skills
Effective intercultural work capabilities
Commitment to timely completion of tasks and documentation
Analytical and problem-solving skills
Collaboration and teamwork abilities

Required profile