Offer summary

Qualifications:

Strong experience in client handling, either face-to-face or on the telephone., Competent in software such as Word and Excel., Experience in call management with high volume inbound and outbound calls., Desirable: Background in financial services..

Key responsibilities:

Managing diaries for financial advisers across the UK.

Dealing with clients to understand their needs and booking appointments.

Liaising with clients and advisers daily via telephone.

Providing flexible support and participating in training.

Job description

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 1

Department: Client Services

Location: Remote

Contract: Permanent

Work schedule: 1 late shift per week (11:30am until 19:30pm) (flexible on which day). The rest of the days in this week you will work normal hours (9-5). Plus 1 Saturday shift every 5 weeks, the day before this Saturday you will work half a day (9am-12pm) and the shift for the Saturday is 10am until 2pm

In this role you will be part of a friendly team who actively manage the diaries for 100's of financial advisers throughout the UK.

The role is a telephone based home working role where you will be dealing with clients from all demographics of the UK who are seeking financial advice.

Using our CRM system you will be finding out about the client’s needs, finding the right adviser for the client and booking an appointment in our CRM system.

The job involves liaising with clients and financial advisers on a daily basis, it is a varied and interesting role that provides some flexibility.

Full training and support will be given in the role.

About You

The ideal candidate will have a strong experience in dealing with clients, either face to face or on the telephone.

You will be competent in software such as Word and Excel.

You have extensive experience in call-handing as the role requires you to deal with a large volume of inbound and outbound calls. You take ownership in your role and can prioritise and multitask effectively.

Desirable: Financial services background.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

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