Offer summary

Qualifications:

Bachelor's Degree in Computer Science or a related field., Experience with PC software, including Microsoft operating systems and applications., Knowledge of Microsoft server, workstation, and networking technologies., Good verbal and written communication skills, with intermediate English preferred..

Key responsibilities:

Provide remote second-tier IT support to end-users to resolve issues or identify core problems.

Recreate user problems, recommend system modifications, and escalate complex issues appropriately.

Adhere to IT policies and procedures to ensure compliance and efficiency.

Train end-users and guide less experienced Service Desk staff.

Job description

Job Overview
Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service and / or identify and correct core problem.

Essential Functions
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Perform other duties as required.
• May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.

Qualifications / Nice to have
• Bachelor's Degree in Computer Science or related field
• Experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
• Working knowledge of Microsoft server, workstation and networking technologies.
• Possess excellent verbal and written communication skills.

English (intermediate) desirable .

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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