Contact Centre Operator
Offer summary
Qualifications:
Minimum 2 years of experience in transport or logistics, especially in dispatch or allocation roles., High School Certificate (HSC) or equivalent., Proficiency in using delivery systems, CRM, ERP, TMS, and reporting tools., Strong communication, organizational, and time management skills..Key responsibilities:
- Coordinate delivery of customer products within required timeframes and service standards.
- Liaise with customers, end users, and internal teams via phone and email for updates.
- Schedule delivery resources across various providers.
- Enter and track information in CRM, ERP, and TMS systems to support operations.
Job description
Are you a customer-focused professional with a background in transport and logistics? We’re looking for a proactive and detail-oriented Customer Centre Operator to join our fast-paced team in Rosehill. This is a great opportunity to play a vital role in ensuring our customers' deliveries are managed efficiently, safely, and with care.
Key Responsibilities
- Coordinate the delivery of customer products to end users within required timeframes and service specifications.
- Liaise with customers, end users, and internal stakeholders via phone and email to provide clear and timely updates.
- Schedule delivery resources across Team Global Express and third-party providers.
- Accurately enter and track information in CRM, ERP, and TMS systems to support delivery execution and billing.
- Communicate timelines and requirements in line with task-specific SOPs.
- Process notifications and updates in accordance with agreed service standards.
- Ensure all safety procedures and protocols are followed in line with Team Global Express and legislative HSE guidelines.
About You
- Minimum 2 years of transport or logistics experience, especially in dispatch or allocation roles.
- Strong communication skills, with the ability to handle complex delivery information and queries.
- Excellent organisational and time management skills to prioritize under pressure.
- Self-motivated, autonomous, and responsive to customer needs.
- Proven relationship-building skills with both internal teams and external stakeholders.
- Confident in using systems such as Microsoft Office Suite, TMS/CRM platforms, and reporting tools.
What You Bring
- High School Certificate (HSC) or equivalent.
- Working knowledge of delivery systems, transport operations, and reporting tools.
- A firm yet fair approach to managing contractors and collaborating with diverse stakeholders.
- Commitment to workplace safety and ongoing participation in HSE improvement activities.
Why Join Us?
At Global Express, we’re committed to delivering reliable service with a customer-first mindset. Join a supportive and high-performing team where your contributions directly impact operational success and customer satisfaction.
Apply Now to become part of a team that delivers with purpose.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Required profile
Experience
Other Skills
- Customer Service
- Relationship Building
- Communication
- Time Management
- Organizational Skills
- Microsoft Office
- Self-Motivation