Offer summary

Qualifications:

Registered Nurse or healthcare professional with at least an associate degree; bachelor's degree preferred., Experience in monitoring healthcare quality measures and patient satisfaction., Knowledge of quality improvement methods like Lean Six Sigma and PDSA., Proficiency in Microsoft Office applications for report creation..

Key responsibilities:

Monitor internal and external quality measures across the agency.

Participate in developing and implementing strategic initiatives and performance improvements.

Oversee the quality of customer care, including safety and customer experience.

Analyze key quality indicators to identify areas for improvement and ensure compliance with standards.

Job description

Empath Home Health, a member of Empath Health, is seeking a Quality Improvement Specialist PRN.

The Quality Improvement Specialist is a unique position responsible for monitoring internal and external quality measures across the agency. The Quality Improvement Specialist proactively participates in the development and implementation of the organization’s strategic initiatives, performance improvements, and creates value for both internal and external customers. Responsible for overseeing quality of customer care including customer experience, safety and analyzing key quality indicators to identify areas for improvement. and meet regulatory and quality standards.

Schedule: PRN; must be able to commit to at least 20 hours per week (to be worked during normal business hours)

Location: remote

Requirements:

Education and/or Experience: Registered Nurse or healthcare professional with minimum of associate degree in related field, bachelor’s degree preferred. (A combination of work experience and education may be considered as meeting the requirement)
CPHQ preferred or equivalent
Experience monitoring healthcare external and internal patient satisfaction, quality measures, and outcome measures. Hospice, Home Health or Palliative Care standards and quality measures.
Exceptional critical thinking skills enhanced with the finesse to prioritize key aspects and communicate findings with diverse audiences.
Establish standards to facilitate continuous improvement. Facilitate project meetings focusing on goals, interventions, and timelines.
Knowledge of quality improvement methods and models (e.g. Rapid Cycle, Lean Six Sigma, Baldrige, PDSA)
Proficient in Microsoft Office Applications including Excel, Word, and PowerPoint to create reports.
Experience in customer service. Strong customer advocate committed to the continual improvement of quality, safety, and service excellence.

Suncoast Hospice, Empath Home Health, and Empath Health Pharmacy are proud to be accredited by the Joint Commission showing our commitment to quality.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!

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