Motor Damage FNOL agent

Key roles 

The FNOL recovery agent reports to the FNOL Team leader and is responsible for the processing of all Hertz FNOL claims, processing Third Party recoveries to the relevant claim handler/ Insurance provider, presenting to DCU completed documentation for the recovery of damage cost and replying to Hertz customers gathering supporting details for their damage charges 

Specific responsibilities (including but not limited to) 

• Reporting the incidents – Ensuring the Claims are recorded accurately and in a timely manner  

• Open case and determine handling  

• Process claims -Damage costs are documented; liability is established, and a claim is initiated against the relevant party where appropriate 

• Ensure the quality and accuracy of data entry into Darwin 

• Ensure all claims are opened within 24 hours of notification with correct disposition to determine if the file is 1st party, 3rd party or info only  

• Match VDA’s to the claim 

• Reply to customers when contact is logged. Retrieve supporting documents as required. 

• Follow up with return location for submission of the accident report form, pictures and any relevant documents as required 

• Ensure corporate standards and procedures are adhered to  

• Maintain target of completing recovery in less than 10 working days 

• Ad hoc tasks as required 

Job Contacts  

• Rental Locations 

• Claims Handlers/ Insurance provider 

• Maintenance Dept 

• Damage collector 

• Renters 

Qualifications/skills 

•  Previous experience of working in an office environment an advantage 

• Fluency in market specific language– Written & Spoken 

• Intermediate level in Microsoft office is required 

• Knowledge of Hertz systems e.g. GAR desirable but not essential 

• Good level of communication (Capacity to deal with Management levels and Customers  

• Ability to cope with pressurised environments 

• Ability to work independently and part of a team 

• Time management 

• Relationship Management & Team Working 

• Effective Communication 

• Business & Customer Orientation 

• Analysis & Decision Making 

• Organisation & Resource Management 

Benefits of working for Sedgwick in Ireland 

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme  

• Health Insurance Scheme 

• Life Cover 

• PHI – Permanent Health Insurance 

• Exams & Professional Membership Fees 

• Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CFx) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.