Clearance Broker Associate (Supporting Taiwan Market)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Job Highlights 

• 2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus 

• Tuition Assistance of USD 3,000 annually for self-development 

• HR Asia Best Companies to Work for 2024

• Package: Basic Salary + Mandarin Language Allowances + Bonuses + Overtime + Insurance (including dependents) 

Your Opportunity

We are expanding and looking for people to fill in new roles! If you have a can-do attitude and loves solving real world business problems, come join us as a Customs Clearance Broker Associate (Taiwan Market) and be part of our newly established Clearance Shared Service Centre to support Clearance Activities for various Countries. 

You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as work from home flexibilities, occasional team activities as well as festive celebrations, and more!

Key Responsibilities:

Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process. 

• Facilitate custom clearance: Execute clearance and brokerage support to our customers across Taiwan. Manage and execute administrative tasks associated with customs clearance processes, ensuring timely and accurate completion of import and export shipments. 

• Compliance and standard adherence: Ensure all shipment is managed and processed in a timely manner. Take ownership of the defined processes and procedures, meeting deadlines while upholding the highest standards of accuracy, completeness, and compliance with both internal policies and external regulatory requirements. 

• Troubleshoot and resolution: Demonstrate problem-solving skills by promptly monitoring and solving issues in the clearance process. Apply sound judgment and established rules to resolve issues; when faced with complex challenges, collaborate with senior team members to find effective solutions. 

• Any other job-related tasks assigned by the manager. 

Skills Required:

• Strong spoken Mandarin, spoken and written English

• Customer Service

• Accuracy and Attention to Detail

• Interpersonal Skills

• Microsoft Office and PC Skills

Minimum Requirements:

• Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply! 

• Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply. 

• Comfortable working according to Taiwan's market hours.

• Occasional work on Malaysian Public Holidays is required to align with the local market Public Holiday schedule. You will be paid at a Public Holiday rate.

Job Posting End Date: