Offer summary

Qualifications:

Prior experience in customer or technical support in high-volume environments., Strong communication and presentation skills., Proficiency in MS Excel and Sheets, at an intermediate to advanced level., Ability to work quickly, precisely, and adaptively in a fast-paced setting..

Key responsibilities:

Manage incoming customer inquiries via email, chat, and phone.

Resolve customer issues and escalate as necessary to internal teams.

Maintain accurate case tracking using internal tools.

Build and maintain customer relationships through effective communication.

Job description

Customer Service Executive

As a Customer Service Executive, you will play a crucial role in providing exceptional customer service to our client's valued customers. You will be responsible for managing incoming inquiries, resolving issues, and ensuring customer satisfaction across multiple channels, including email, chat, and phone. Your dedication to providing excellent service will be instrumental in maintaining a strong reputation and fostering long-lasting relationships with our client's customers. The goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

Inbound technical support voice calls from customers
Efficiently manage a high volume of incoming inquiries through various channels
Proactively identify and address customer needs to achieve satisfaction
Effectively escalate issues to the appropriate internal teams and track case resolution
Utilize our internal tools to maintain accurate and efficient case tracking
Provide accurate and complete information to customers using appropriate methods
Responsively handle customer complaints, providing timely solutions and alternatives
Diligently follow-up to ensure customer satisfaction and resolution
Adhere to established communication procedures, guidelines, and policies
Demonstrate exceptional communication and presentation skills
Building relationships with customers through open and interactive communication
Cultivation of sustainable trust and rapport through customer interactions

Requirements:

Have prior experience in a Customer or Technical Support position, in a high volume, high quality environment
Think fast on your feet
Be agile in approach
Be concise and precise
Type quickly and well
Have a go-getter attitude and proactive approach
Be willing to work on rotating shifts where needed
Intermediate to advanced skills in MS Excel and Sheets.

Required profile