People Effectiveness Partner at Mukuru

Mukuru is not just a fintech company — we’re a people-powered movement driving access, opportunity, and innovation across Africa and beyond. As we scale, we know that our greatest strength lies in our people. That’s why we’re looking for a strategic and dynamic People Effectiveness Partner to help shape the future of our workforce.

This is more than an HR role — it’s an opportunity to lead transformation. You’ll work at the heart of organisational effectiveness, helping design and deliver high-impact frameworks across talent, performance, organisational design, onboarding, change management, and leadership development. If you thrive on connecting data, people, and purpose, this is your next big move.

What You'll Be Doing

Organisational Effectiveness & Design

• Partner with the Head of OE & Total Rewards to design future-fit models for high-performing teams

• Develop and implement organisational structures that align with our strategy and culture

• Lead change management initiatives that build resilience and enable smooth transformation across the business

Talent & Succession Management

• Build and embed dynamic talent and succession strategies to futureproof leadership pipelines

• Continuously review and improve the talent ecosystem to align with evolving business needs

• Track impact through analytics and report on readiness, risk, and bench strength

Performance Management

• Design performance management processes that are simple, human, and performance-enhancing

• Monitor impact through data insights and stakeholder feedback

• Coach managers and teams on performance conversations and accountability

Strategic Workforce Planning (SWP)

• Lead the development of SWP frameworks to help the business anticipate and respond to future capability needs

• Collaborate with People Partners and senior leaders to align workforce supply with demand

• Use data and modelling to influence smart resourcing decisions

Leadership Development

• Craft and launch leadership programmes that inspire, challenge, and grow our people leaders

• Build a culture of continuous development through learning journeys and capability-building initiatives

• Monitor leadership effectiveness and report on key success metrics

Onboarding & Offboarding Excellence

• Design meaningful onboarding and offboarding experiences that strengthen employee connection and engagement

• Use feedback loops to evolve these journeys and ensure a positive impression at every touchpoint

• Support knowledge transfer and continuity across the employee lifecycle

Change Management & Communication

• Build and deploy agile change management models that support people through transformation

• Develop internal communication strategies that drive awareness and adoption

• Evaluate the success of change efforts and recommend enhancements

Analytics & Reporting

• Develop and maintain dashboards, reports, and success measures across all OE initiatives

• Translate insights into strategic action and share findings with HC leadership

• Leverage tools like Power BI and Excel to present data in visually compelling ways

Research & Innovation

• Continuously scan the external environment for best practices and trends in organisational effectiveness

• Benchmark Mukuru’s frameworks against industry standards and suggest innovative enhancements

• Collaborate across teams to pilot and implement new approaches

What You’ll Bring

Qualifications

• Grade 12 or equivalent (Essential)

• 3-year HR degree or related field (Essential)

• Honours in Industrial Psychology or HCM (Advantageous)

• Change management certification (Beneficial)

Experience

• 5+ years in Organisation Development/Design in a corporate or consulting environment

• Strong experience working across performance management, talent, and organisational change

• Experience in designing and implementing leadership and workforce planning frameworks

Skills & Tools

• Deep knowledge of organisational design, talent, and performance management frameworks

• Advanced Excel and Power BI skills

• PowerPoint wizardry with the ability to tell stories through data

• Strong research and development capability

• Project management skills with the ability to manage multiple workstreams

• High emotional intelligence, collaboration, and stakeholder influence skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS